Public Advisory on COD Scams
Ninja Van Malaysia stands firmly against COD scams. We have very strict protocols in place, and we are committed to prevent COD scams from taking place.
What are COD scams?
Simply put, Cash-On-Delivery (COD) scams lure customers to pay for items that (i) they did not purchase or (ii) did not meet their expected purchases.
With the surge in e-commerce, this type of scam is becoming more prevalent. We do not actually have direct contact with the scammers as the majority of these scammers are based overseas, and send their COD parcels via freight forwarders, who then assign the delivery to Ninja Van Malaysia.
Suffice to say, we are not the only courier facing this issue in Malaysia.
How do COD scams work?
Scammers > Freight Forwarders
- Freight forwarders are the middlemen connecting foreign sellers and Ninja Van Malaysia. We are engaged by the freight forwarders to deliver the parcels to your doorstep.
Freight Forwarders > Ninja Van Malaysia
- When Ninja Van Malaysia delivers parcels to your doorstep, we collect cash on behalf of the freight forwarders. The collected cash will then be remitted to the freight forwarders, who will then remit the cash to their shippers.
Ninja Van Malaysia > Customers
- Individuals or family members assisting to receive a parcel realise that the item is not something that they have ordered, and/or the parcel received contains a random item that is of a much lower value.
What is Ninja Van Malaysia’s role in COD scams?
Upon receiving reports on COD scams, Ninja Van Malaysia typically facilitates refunds. We also maintain very close relationships with our freight forwarders to combat COD scams by blacklisting identified scammers.
While we have these processes in place, it is impossible to completely eliminate COD scams, especially as most of them stem from foreign jurisdictions.
Blacklisting scammers is also not a 100% foolproof solution, as the scammers may own multiple online stores, or use more than one freight forwarder.
This is why it is important for you to be alert and extra vigilant of what you buy online, and receive offline.
Tips to avoid falling for COD scams
- Be wary of items that are sold at a very low price. The rule of thumb is that if the price is too good to be true, then it usually is.
- If you have ordered a COD parcel, make sure everyone at home is aware of it. Otherwise, no one should accept and/or pay for any COD parcel.
- Do your homework and ensure that the seller is established and trusted. You can do so by looking through their reviews and doing more research about the company to ensure it is legitimate.
- Keep track of all your purchases. Do not accept parcels / items that you are not expecting, especially if you have to pay for it.
If you do come across suspicious parcels or payment requests, make sure to reject the delivery and report the scam to Ninja Van Malaysia via:
- Live Chat: https://ninjavanmy.zendesk.com/hc/en-us
- Hotline: +6011-17225600 (Operating hours: 8AM - 8PM, Mon-Sat)
- Email: email@example.com
At Ninja Van Malaysia, we care to protect you and your loved ones.
Let’s work to fight COD scams together.