Pick up your parcels at your convenience
with Ninja Collect
What is Ninja Collect?
With Ninja Collect, you can choose to self-collect your parcels when shopping with our partner merchants. This means no more waiting at home for your parcels to arrive - simply select the nearest Ninja Point and you can pick up your items at your convenience.
How does it work?
Before collecting your parcel
Once your parcel is ready for collection, you will receive an SMS or email from us.
Depending on your selected pick-up point, the message will contain either a 4-digit One-Time Password (OTP) or a QR code, which you will need to collect your parcel.
Proceed to the Ninja Point or Ninja Box you selected at checkout.
When collecting your parcel
At Ninja Points:
Provide your name and Tracking ID to the staff at the Ninja Point.
Check the parcel information to ensure you are receiving the correct parcel.
Provide the OTP to the Ninja Point staff for confirmation.
At Ninja Boxes:
Scan the QR code sent to you or enter your Tracking ID to collect your parcel.
Proceed to the locker number shown on the screen.
Collect your parcel from the locker.