Our Prime Minister, Tan Sri Muhyiddin Yassin, announced the National Restricted Movement Order which will take effect from 18 March to 12 May.
Ninja Van has clarified this directive with the relevant authorities.
1. Shoppers: Pick-ups and Deliveries are operational
Our operations remain business-as-usual with the following exception: we will not be able to pick-up or deliver to closed premises. This list includes, but is not limited to, Non Essential Offices, Schools, and all Places of Worship.
Otherwise, we are still able to deliver your online purchases to your doorstep during this period. Rest assured that our drivers are sufficiently enabled to safeguard their health and yours.
To better support your needs, delivery address change is available to all for free from now till 12 May, 23:59.
Please contact our Customer Service team via the following channels to file your request.
We appreciate your patience during this period as we are anticipating a high volume of incoming requests.
2. Shippers: Postal Agents remain open for pick-up and drop-off
Over 200 Ninja Points will remain open for pick-up and drop-off activities during this period.
Shoppers can choose to pick-up their parcels from these Ninja Points, and Shippers can also choose to drop-off their parcels at these Ninja Points.
Rest assured that all Ninja Points will undergo daily cleaning and disinfection.
Please refer to https://www.ninjavan.co/en-my/ninja-points#find-a-ninja-point for the Ninja Point locations and operating hours.
We will keep you updated on any new developments via this channel.
Thank you. Let’s all stay healthy and safe.