To our dearest shippers and shoppers,
In adherence to the extension of the Movement Control Order (MCO), Ninja Van Malaysia will be operating based on the guidelines set out by the government. Given the restrictions and impact on air cargo, we will be experiencing a delay in our parcel deliveries, especially those destined for East Malaysia. With the current restrictions, kindly also expect an extended delivery SLAs by 1-2 days.
Your patience is very much appreciated while we continue to do our utmost to deliver your parcels on time.
If you need any assistance, please reach out to us via our official Customer Service channels.
Responds within 24 hours.
LIVE Chat (https://bit.ly/3jp0DQZ)
Operating hours: 9AM - 7PM, Mon-Sat.
Operating hours: 8AM - 8PM, Mon-Sat.
Please accept our apologies in advance if we take a little longer to get back to you. Rest assured that we are on it and will get back to you as soon as possible.
Your kind understanding is much appreciated.