How Our Cross-Border Delivery Services Work
We offer fuss-free shipping services from Malaysia to overseas. All you have to do is to schedule your parcels for pickup or proceed to drop them off. We will handle the rest for you.
1. Parcel Pickups
After scheduling a parcel pickup on your Ninja Dashboard, one of our Ninjas will collect your parcels from your facility in Malaysia. Alternatively, you can choose to drop off your parcels at your nearest PUDO points nationwide.
2. Export Clearance
Once picked up, your parcels are transferred to our nearest sorting facility. They will be grouped based on destination countries. After sorting, parcels are prepared for export.
3. Freight Solution
Your parcels depart from Malaysia for their destination countries by air or truck, depending on the solution that best matches your business needs.
4. Import Clearance
Upon reaching their destination countries, your parcels will go through local import clearance with the relevant documents and checks.
5. Last Mile Delivery
Once customs are cleared, parcels are loaded, transferred to our nearest local sorting facility and sorted to be delivered within the destination country.
6. Doorstep Delivery
Your parcels are delivered to end recipient's doorstep. If your customers are not home during the time of delivery, they can opt for the parcels to be left at a secure location using their unique verification code.
We equip you with shipping services that meet the needs of your international customers. We provide close to 100% Cash-On-Delivery (COD) coverage across Southeast Asia.
Give your customers the option to pay by cash in their local currency. We will handle the collection for you and perform remittance to you, in MYR.
With our professional returns management services, even your customers based outside of Malaysia can enjoy effortless returns. However, returns handling is only available in selected markets. Please approach our friendly Ninjas to find out more.
How Does Cross-Border COD Service Work
Seamless COD service for your international customers. Your customers don't have to worry about paying in foreign currencies and our trustworthy Ninjas will ensure accurate cash collection for you during deliveries.
When you create orders on your Ninja Dashboard, indicate the amount of cash to be collected from your customers outside of Malaysia.
Our delivery team collects the stated amount of cash from your customers outside of Malaysia during delivery.
We consolidate and transfer* the total COD payment to your chosen Malaysian bank account, in MYR, at the beginning of the following month.
*Terms & Conditions Apply. Availability varies based on destination country.
How Does Cross-Border Returns Work
Returns are made easy with Ninja Van. We have doorstep pickups and drop-offs available across countries of coverage for a hassle-free experience with returning parcels.
Create Return Order
After customers raise a return request on your business site, you should create a return order on your Ninja Van Dashboard.
Drop off/Pick Up Return Parcels
Customers can drop their return parcels off at any Ninja Van PUDO points as long as they are not bulky. Alternatively, we can pick up from their doorsteps in selected markets.
Export Return Parcels
We will process and consolidate the returns before shipping them back to your specified warehouse/office in Malaysia.
All You Need To Know About Customs Clearance
There are two types of customs clearance, namely B2C and B2B customs clearance. Goods sold directly to end customers will undergo B2C clearance. B2C clearance also means that the De Minimis Rule applies and your parcels enjoy tax exemptions at customs.
You should also note the commodity type of your shipment as it will determine the list of documents you would need for customs clearance. Documents required also depend on the customs regulations of the origin and destination countries. Read on to find out more or speak to our friendly Ninjas to learn about the customs procedures for your international shipment.
Duties For International B2C Shipment
Due to the De Minimis Rule, B2C parcels are exempted from custom duties and taxes as long as their value is below the de minimis threshold of the destination country. However, the values stated below are subjected to changes of customs regulations.
The De Minimis value for Singapore is 400 SGD. If parcel value exceeds this threshold, a 7% GST will apply. Import duties might also be applicable depending on the goods category.
The De Minimis value for Malaysia is 500 MYR. If parcel value exceeds this threshold, a 10% SST will apply. Import duties might also be applicable depending on the goods category.
The De Minimis value for Thailand is 1,500 THB. If parcel value exceeds this threshold, a 7% VAT will apply. Import duties might also be applicable depending on the goods category.
The De Minimis value for Indonesia is 3 USD. If parcel value exceeds this threshold, a 10% VAT will apply. Import duties might also be applicable depending on the goods category.
The De Minimis value for Vietnam is 1,000,000 VND. If parcel value exceeds this threshold, a 10% VAT will apply. Import duties might also be applicable depending on the goods category.
The De Minimis value for Philippines is 10,000 PHP. If parcel value exceeds this threshold, a 12% VAT will apply. Import duties might also be applicable depending on the goods category.
B2C customs clearance generally require fewer documents than B2B clearance but additional documents may be required if you are shipping controlled goods. Controlled goods are categorised into prohibited and restricted goods. Prohibited goods are not allowed to be exported or imported while restricted goods require authorisation from relevant agency to move across borders.
Customs Clearance Documents
Airway Bill and Packing List are required for B2C customs clearance. Additional documents will be required if you are shipping restricted goods.
There are goods that are not restricted nor prohibited but may require a material safety data sheet (MSDS) when shipped as the nature of its contents may cause flight safety issues. Common categories include liquids, electronics and powders.