How Our Cross Border Delivery Services Work
We offer hassle-free international shipping from Malaysia. All you have to do is to schedule your parcels for pickup or drop them off, and we’ll handle the rest.
1. Parcel Pickups
After scheduling a pick up on your Ninja Dashboard, one of our Ninja will collect your parcels in Malaysia. Alternatively, you can choose to drop off your parcels at your nearest PUDO points nationwide.
2. Export Clearance
3. Freight Solution
Your parcels depart from Malaysia for the destination country by air freight or trucking, depending on the service lane.
4. Import Clearance
Upon reaching their destination countries, your parcels will go through local import clearance with the relevant documents and checks.
5. Last Mile Delivery
Once customs are cleared, parcels are loaded and prepared for delivery within destination country.
6. Doorstep Delivery
Parcels are delivered to the recipient’s doorstep. If the recipient isn’t available during the time of delivery, they can opt for the parcel to be left at a secure location.
What We Can Do For You
We equip you with premium shipping services that meet the needs of your international customers.
Shipping overseas from Malaysia? We have fast and reliable shipping solutions across Southeast Asia, and from China into the region.
Value Added Services - Returns and more
With our returns management services, even your customers based outside of Malaysia can enjoy effortless returns.
Give your customers the option to pay by cash in their local currency. We’ll handle the collection for you and perform remittance to you in MYR.
Learn More About Services We Offer
Our Customised Product Offerings
Our Customised Product Offerings
1. End to End solution
Let us take the hassle out of e-commerce delivery for you. Simply create an order and we will handle the rest.
2. Customs clearance and Last Mile Solution
Leave it to our experts to handle customs clearance and deliveries. We offer a wide coverage for last mile deliveries within all SEA countries.
3. Middle mile and Customs clearance
We provide different freight options and customs clearance solutions to serve the needs of your business. Whether it’s from East Asia or the Intra Asean region, we’ve got it covered.
4. Customs clearance
Encounter difficulties while clearing customs in SEA? Let us handle it! With our strong regional presence, we are equipped to handle sensitive parcels in all SEA countries.
5. Last Mile
Our dedicated Ninjas are here to deliver your parcel safely. Leave it to our experts to deliver them in the quickest time possible.
What our shippers are saying
Reliable delivery partner
"Ninja Van has been a reliable delivery partner in our key markets. We are highly appreciative of the collaborative working relationship as well as the commitment of the team in ensuring our #LBCommunity gets the best service while shopping with us.
Especially so in the last two years, when there has been widespread disruption across the logistics and supply chain industry due to the pandemic, the Ninja Van team was able to quickly recover from interruptions, provided thoughtful alternative solutions, so as to ensure that our customers still receive their parcels promptly."
Other Services We Offer
Other services that can address the needs of your expanding business.
Bulk Shipping For Businesses
Inventory restocking/Store deliveries
- Pallet/bag/box-level handling. We process shipments at bulk-level.
- B2B customs declaration.
- Consolidation and drop-offs available at our warehouse.