Simple and convenient parcel delivery
We're all about fast deliveries
We get it–time is precious. Our awesome team and smooth logistics network make sure that your packages reach their destinations on time, helping your brand keep true to promised SLAs.
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We take parcel handling seriously
From the moment your package comes into our hands, we treat it with the utmost care. Fragile or not, your items are in safe hands. Our team works hard to ensure they reach their destination in perfect condition.
Customer care is our thing
Your satisfaction is our mission and we’ve got a fantastic support team ready to go the extra mile for you. Whether you’ve got a question, concern or just need a friendly chat, we’re here to make your experience with us exceptional.
Simple and convenient e-commerce shipping
Delivering orders to your customers doesn’t have to be a headache. With the Ninja Lite shipper dashboard, e-commerce sellers and store owners can easily manage all their orders. With a user-friendly interface, managing your stocks and arranging for pickup or delivery is just a click away.
Testimonials
"I bought something online last week and get it posted to wrong address back in my hometown Johor instead of Putrajaya 😅
The Ninja Van driver named Mr Syahmi is kind enough to give me a call and help me troubleshoot my problem so that I can get my parcel to the correct address in time. The customer service personnel named Izyan also help me a lot through email.
I finally received my parcel yesterday. Thank you Ninja Van🥳🥳
(Mr. Syahmi deserve to be star employee of the month 💯💯💥💥)"
Satisfied customer,
Comotness
Ship with us
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Create a shipper account
Simply fill up the form and sign up for an account
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Frequently Asked Questions (FAQs)
Terms and Conditions for Ninja Biz New User Promo
- This offer is open to new shippers only.
- This offer is valid for 10 days after signing up for an account.
- This offer is valid until 30 April 2024.
- Order creation for the 15 parcels must be within 10 days after sign up, after the delivery is completed, you may enjoy the next 5 parcels for free.
- The offer of free 5 parcels is applicable for delivery fees only, excluding COD fees and insurance fees.
- Ninja Van reserves the right to amend or withdraw the terms and conditions at any time without prior notice.
Additional note:
- Ninja Van’s billing cycle starts every Monday. Shippers will receive a payment link via WhatsApp containing an invoice report of completed orders from Monday to Sunday.
Should you have any questions, please reach out to us by submitting a ticket or speak to a live agent in-app under the helpdesk section or email us at shippercare_my@ninjavan.co.
How do I start shipping?
It depends on whether you are shipping with:
- Your own packaging - Login to your account and create an order on the Ninja Van Dashboard. For more help, please refer to Dash Support.
- Ninja Packs - Purchase Ninja Packs from our Packs shop and create a Ninja Pack Order via the dashboard. For more help, please refer to our Ninja Packs Guide.
If you have not registered for an account, please sign up for a shipper account
How do I make payment for my delivery orders?
Payment will be deducted with the credits deposited into your account.
Credits can be used for Standard Delivery (1- 3 days anytime).
For Ninja Packs delivery orders, the delivery fee is included in the purchase price. Order Ninja Packs via our online store or Shopee
I have questions that are not answered here.
Please contact shippercare_my@ninjavan.co or chat with us on NinjaChat.
