Shipper Resources

Get all the information you need for a hassle-free shipping experience with us!

Shipper Resources

Learn about Parcel Packaging

For more information on Ninja Van’s packaging guidelines and prohibited items for delivery, visit the pages below.

Packaging Guidelines

Applicable to all shippers
Packaging Guidelines

Learn how to package your items securely

  • Learn about important packaging points
  • Gauge if your parcel is sufficiently protected

Prohibited Items

Applicable to all shippers
Prohibited Items

Ensure that your products are applicable to our delivery services

  • Learn about prohibited items for delivery
  • Find out about parcel size and weight limitations

Frequently Asked Questions

1. Where are Ninja Van's delivery restricted zones?

Click here to check for delivery coverage in Malaysia.

2. Why is my parcel delivery rejected?

According to our packaging guidelines, Ninja Van can reject a parcel delivery if the parcel is not appropriately packed or labelled.

3. Why is my parcel repackaged/relabeled without my consent?

Your parcel may be subjected to relabeling and/or repackaging by Ninja Van at your cost if the parcel is not appropriately packed or labelled.

4. How do I track my parcel on

Simply click here and enter your parcel tracking ID in the box! With our real-time parcel tracking system, we report the status of parcels during the delivery process and ensure your parcels are accounted for every step of the way.

Shipper Resources for all your Enquiries

Need more information on how to send a parcel using Ninja Van's services or how to navigate your Ninja Dashboard account? Whether you are a prepaid or postpaid shipper, click on the links below to find comprehensive guides on shipping with Ninja Van.

For Prepaid Shippers

Using a Lite account
Ninja Van Lite Account

Tailored for shippers sending less than 150 parcels per month

  • Supports Ninja Packs and domestic delivery services
  • Self drop off and/or scheduled parcel pick up at your own convenience
  • Simple single and/or bulk order creation

For Postpaid Shippers

Using a Pro account
Ninja Van Pro Account

Tailored for shippers sending 150 parcels or more per month

  • Dedicated Account Manager
  • Scheduled doorstep pickups based on desired frequency
  • API & webhook management for efficient and scalable order creation

More questions not answered here?

If you have further queries that are not answered here or on the respective Prepaid or Postpaid shipper pages, please contact us via the webform below.