Public Advisory on Cash On Delivery (COD) scams
What are COD Scams
The cash-on-delivery (COD) scam lures customers to pay in cash for parcels that:
- They did not buy; or
- Did not match their expected purchases.
With the e-commerce surge, this scam is becoming more prevalent.
Scammers are getting more sophisticated. They either pose as legitimate online sellers on their fake websites, or place fake ads on social media.
The majority of these scammers are based overseas. They send their COD parcels via freight forwarders, who then assign the delivery to Ninja Van.
As such, we have no direct contact with the scammers.
“Behind-the-scenes” of COD Scams
1. Scammers > Freight Forwarders
Freight forwarders are the middlemen connecting foreign sellers and Ninja Van.
Ninja Van is engaged to deliver the parcels to your doorstep.
2. Freight Forwarders > Ninja Van
When Ninja Van delivers parcels to your doorstep, we collect cash on behalf of the freight forwarders.
The collected cash will be remitted to the freight forwarders, who will then remit the cash to their shippers.
3. Ninja Van > Customers
Individuals or family members assisting to receive parcel realise that item is not something that they’ve ordered, and/or parcel received contains a random item that is of a much lower value.
Ninja Van’s role in COD Scams
Upon scam alerts, Ninja Van Singapore will usually facilitate refunds out of goodwill.
To help reduce the occurrence, Ninja Van Singapore maintains close relationships with our freight forwarders to screen shippers before onboarding them, and blacklist identified scammers.
Ninja Van Singapore also works closely with the Singapore Police Force to develop educational initiatives for members of the public.
Is it possible to weed out the bad actors completely?
Unfortunately… no. Fighting COD scams is an ongoing battle as most of them originate from foreign jurisdictions.
Blacklisting scammers is not a 100% foolproof solution as these foreign syndicates usually own multiple online stores, or use more than one shipping consolidator.
What You Can Do
Ninja Van Singapore takes COD scams seriously, and has been working closely with relevant stakeholders to tackle them.
We strongly encourage members of the public to be extra vigilant.
DO NOT pay for any parcels that they have not bought online.
Should customers come across any suspicious parcels or payment requests, please reject the delivery, and report to Ninja Van Singapore directly via:
- Email: firstname.lastname@example.org
- Tel: 66028271 (Mon-Sat, 8am to 10pm)
- Live Chat: Mon- Sat, 9am to 9pm
Other Precautions You Can Take
- Inform Your Family: If you are expecting a parcel that requires COD, let your family members know what it is and when to expect them
- Don’t Be Afraid To Say No: Always check on the item description if you are unclear, and reject payment of any suspicious parcel
- Do Your Homework: Check reviews and only buy from reputable sites
- If It Sounds Too Good To Be True, Something Is Wrong: If the Rolex is $5, it is definitely NOT a Rolex
Other Common Questions
1. Why is Ninja Van still accepting COD?
It remains an option for some of the consumers who still prefer to pay when their parcel arrives at the door.
2. Why can't the parcel recipients open the parcels before paying for them?
We’re bounded by confidentiality contracts with our shipping partners to safeguard the integrity of all parcel contents.
3. Why can't Ninja Van sieve out scam parcels?
We do not open any parcels and deliver only to the address specified by our shipping partner.