Yes you can. However, check with your shipper if they have opted for a parcel return service with us, or return deliveries will be charged with rates depending on the size of the parcel.

Contact us on live chat for further assistance.

Kindly reach out to the shipper to inform them that you’d like to return your parcel. They should provide you with their process and schedule a return pickup order with Ninja Van.

Once you have informed your shipper, please ensure that the parcel is in it’s original packaging for pickup. A Ninja Van driver will make the pickup on the date set by your shipper.

Alternatively, drop off your return parcel at a Ninja Point instead of waiting for a pickup.

Once a return order has been made for pickup, kindly get in touch with your shipper to retrieve the Return Tracking ID.

Once our driver has picked up the parcel from you, you can follow its return journey using the Return Tracking ID on the Tracking page.

Please contact your shipper for a refund. They should provide you with their refund process and will get in touch with us to schedule a return pickup to retrieve the parcel.