Ninja Van

Year-End Public Advisory: Peak Season Impact On Delivery Delays

Dear Customers,

Please expect a delay in deliveries due to the year-end parcel volume surge

Surging e-commerce volumes during the year-end shopping season have caused a slight strain on our delivery standards. This year, our parcel volume forecast is set to be looking at a record high.

Please accept our apologies in advance if we take a little longer during this period. Rest assured that we are working around the clock to ensure that you get your parcel delivered on time.

Your patience is very much appreciated during this time. 

If you need any assistance, please reach out to us via our official Customer Service channels below:

Alternatively, for more information on your parcels, please refer to our FAQ page.

Please expect a slight delay in response due to the higher volume of requests we are receiving during this period.

Thank you for your kind understanding.

Frequently Asked Questions

1. What is the year-end shopping season?

The year-end shopping season refers to mega sales on e-commerce platforms which typically commence on 11 November and end on 31 December. These mega sales include:

  • Singles Day, more commonly known as "11.11"
  • Black Friday
  • Cyber Monday
  • "12.12"
  • Christmas sales and year-end sales 
  • Other online sales

2. What is Ninja Van doing to handle this spike in parcel volume?

We have recently opened a new automated hub at Yio Chu Kang!

Spanning 80,000 square feet, this warehouse is Ninja Van’s biggest yet and is poised to handle the year-end parcel volume spike.

We have also invested in new automated belts with sorting accuracy of up to 99.9%, that can sort parcels into the final delivery zone in one single scan.

Read more about the new warehouse here and refer to our infographic here.

Additionally, we have also done our usual ramping up of operational capacity (headcount and vehicles) to cope with the spike in volumes.

3. Will my parcels be delayed during the year-end sales season? 

While we have implemented operational and resource improvements to prepare for the spike in parcel volume, do expect slight delays in parcel delivery. 

Please rest assured that we will work tirelessly to ensure minimal disruption and we thank you for your understanding and patience.  

4. How do we thank the delivery staff for their hard work?

Our delivery staff are putting in their utmost efforts to deliver your parcels on time. 

Please feel free to extend a smile or a "thank you" to delivery staff in appreciation for their hard work which will be sure to brighten their day.