How Our Cross-Border Delivery Services Work
We make shipping from Vietnam to overseas easy for your business. Whether you require end-to-end delivery services or just customs clearance, we got you covered.
1. Parcel Pickups
After scheduling a parcel pickup on your Ninja Dashboard, one of our Ninjas will collect your parcels from your facility in Vietnam. Alternatively, you can choose to drop off your parcels at your nearest PUDO points nationwide.
2. Export Clearance
Once picked up, your parcels are transferred to our nearest sorting facility. They will be grouped based on destination countries. After sorting, parcels are prepared for export.
3. Freight Solution
Your parcels depart from Vietnam for their destination countries by air or truck, depending on the solution that best matches your business needs.
4. Import Clearance
Upon reaching their destination countries, your parcels will go through local import clearance with the relevant documents and checks.
5. Last Mile Delivery
Once customs are cleared, parcels are loaded, transferred to our nearest local sorting facility and sorted to be delivered within the destination country.
6. Warehouse/Store Delivery
Your parcels are delivered to your warehouse, store or any location within our coverage.
We offer multiple freight options adapting to your business needs. Looking for express deliveries or cost-efficient freight options? Look no further, we provide the best air freight and trucking options.
Need your business shipment urgently? We recommend the air freight option as it has the shortest lead time. Leave your business shipment in our hands, we will get the most attractive air freight rates for you while ensuring that your shipment arrives on time.
Shipping bulky parcels to neighbouring countries? Looking to reduce your international shipping costs? Trucking will be the best freight option for you. Trucking also allows you to ship special commodities that are prohibited on planes.
All You Need To Know About Customs Clearance
There are two types of customs clearance, namely B2C and B2B customs clearance. Your bulk shipment meant for business purposes such as restocking will go through B2B customs clearance. As the De Minimis rule does not hold, you have to pay custom duties and taxes for your shipment. For transshipments, duties will only be incurred at the final destination.
You should also note the commodity type of your shipment as it will determine the list of documents you would need for customs clearance. Documents required also depend on the customs regulations of the origin and destination countries. Read on to find out more or speak to our friendly Ninjas to learn about the customs procedures for your international shipment.
Duties For International B2B Shipment
Singapore: 7% GST + Import Tax
Malaysia: 10% SST + Import Tax
Thailand 7% VAT + Import tax
Indonesia: 10% VAT + Import Tax
Vietnam: 10% VAT + Import Tax
Philippines: 12% VAT + Import Tax
B2B customs clearance require more documents than B2C customs clearance. Controlled goods are categorised into prohibited and restricted goods. Prohibited goods are not allowed to be exported or imported while restricted goods require authorisation from relevant agency to move across borders.
Customs Clearance Documents
Airway Bill, Commercial Invoice and Packing List (CIPL) are required for B2B customs clearance. Additional documents will be required if you are shipping restricted goods.
There are goods that are not restricted nor prohibited but may require a material safety data sheet (MSDS) when shipped as the nature of its contents may cause flight safety issues. Common categories include liquids, electronics and powders.