Ninja collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. The Services are provided by Ninja Van, and this Privacy Statement (“Statement”) applies to information collected and used by Ninja Van (hereinafter “Ninja” or “we”).


This Statement applies to staffs that use or register under the Ninja platform for parcel inbounding, parcel sweeping, shipment scanning and multi parcel labelling (collectively “Staffs,” or individually “you”). There will be additional services to our mobile applications and prior notifications and/or notices will be circulated within the app for such services.   

Information We Collect
We collect information you provide directly to us, such as when you create, modify, or log in to your account, request support from us, consent to a background check, or otherwise communicate with us. This information may include: name, email, phone number, postal address, and other information you may choose to provide.

Information We Get When you Use Our Services

When you use our Services, we collect information about you in the following general categories:

  • Usage and Preference Information: We collect information about how you interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar device identification technologies that create and maintain unique identifiers.

  • Device Information: We may collect information about our mobile device (a device we provide you), including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

  • Phone Camera: Our Services require us to access the device’s camera. The camera function is to scan barcodes.

  • Call and SMS Data: Our Services facilitate communications in between Staffs. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.

  • Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

Important Information About Platform Permissions
Most mobile platforms (Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. Android devices will notify you of the permissions that the Ninja app seeks before you first use the app, and your use of the app constitutes your consent.


We may use the information we collect about you to:

  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services (and send related information), develop new features, provide customer support to Drivers, develop safety features, authenticate users, and send product updates and administrative messages;

  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;

  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Ninja and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;

  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.


We may transfer the information described in this Statement to, and process and store it in, Singapore and other countries, some of which may have less protective data protection laws than the region in which you reside.


    We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

    Other Important Sharing
    We may share your information:

    • With affiliated entities that provide the same services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;

    • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;

    • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, ordinance, license, operating agreement, or legal process;

    • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, or safety of Ninja or others;

    • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

    • If we otherwise notify you and you consent to the sharing; and

    • In an aggregated and/or anonymized form which cannot reasonably be used to identify you.


    We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. 


    Account Information
    You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. 

    Access Rights
    Ninja will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.


    We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this Statement for the latest information on our privacy practices.