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One Stop Solution For E-Commerce Parcels
Rely on our professional local operations team to send parcels from Singapore to your customers worldwide. We are dedicated to provide delightful deliveries for your customers. Sign up now to enjoy exclusive discount! Rates as low as SGD 4
How Our Cross Border Delivery Services Work
We offer fuss-free shipping services from Singapore to overseas. All you have to do is to schedule your parcels for pick up or proceed to drop them off. We will handle the rest for you.
1. Parcel Pickups
After scheduling a parcel pickup in your Ninja Dashboard, one of our Ninja will come to collect your parcel from your facility. Alternatively, you can choose to drop off your parcels at your nearest PUDO points nationwide.
2. Export Clearance
Once picked up, your parcels are transferred to our nearest sorting facility. They will be grouped based on destination countries. After sorting, parcels are prepared for export.
Freight Solution
Your parcels depart from Singapore for their destination countries by air, truck or sea, depending on the solution that best matches your business needs.
4. Import Clearance
Upon reaching their destination countries, your parcels will go through the local import clearance with the relevant documents and checks.
5. Last Mile Delivery
Once customs cleared, parcels are loaded, transferred to our nearest local sorting facility and sorted to be delivered within the destination country.
6. Doorstep Delivery
Your parcels are delivered to end recipient's doorstep. If your customers are not home during the time of delivery, they can opt for the parcels to be left at a secure location using their unique verification code.
Value Added Services
We equip you with premium shipping services that meet the needs of your international customers. We provide 100% Cash-On-Delivery (COD) coverage across Southeast Asia.
COD Services
Give your customers the option to pay by cash in their local currency. We will handle the collection for you and perform remittance to you, in SGD.
Returns Handling
With our professional returns management services, even your customers based outside of Singapore can enjoy effortless returns.
How Does Cross-Border COD Service Work
Seamless COD service for your international customers. Your customers don't have to worry about paying in foreign currencies and our trustworthy Ninjas will ensure accurate cash collection for you during deliveries.
Create Orders
When you create orders on your Ninja Dashboard, indicate the amount of cash to be collected from your customers outside of Singapore.
Collect Payment
Our delivery team collect the stated amount of cash from your customers outside of Singapore during the delivery process.
Remit Payment
We consolidates and transfer* the total COD payment to your chosen bank account in Singapore at the beginning of the following month.
*Terms & Conditions Apply. Availability vary based on destination country.
How Does Cross-Border Returns Work
Returns are made easy with Ninja Van. We have doorstep pickups and drop-offs available across countries of coverage for a hassle-free experience with returning parcels.
Create Return Order
After customers raise a return request on your business site, you should create a return order on your Ninja Dashboard.
Drop-off/Pick Up Return Parcels
Customers can drop their return parcels off at any Ninja Van PUDO points as long as they are not bulky. Alternatively, we can pick up from their doorsteps in selected markets.
Export Return Parcels
We will process and consolidate the returns before shipping them back to your specified warehouse/office in Singapore.
All You Need To Know About Custom Clearance
There are two types of custom clearance, namely B2C and B2B custom clearance. Ecommerce parcels go through B2C custom clearance as they are goods sold directly to customers. B2C clearance also means that the De Minimis Rule applies and your parcels get to enjoy tax exemptions at customs.
You should also note the commodity type of your shipment as it will determine the list of documents you would need for custom clearance. Documents required also depend on the customs regulations of the origin and destination countries. Read on to find out more.
Duties For International B2C Shipment
Due to the De Minimis Rule, B2C parcels are exempted from custom duties and Goods & Services Tax (GST) as long as their value is below the de minimis threshold of the destination country. However, the values stated below are subjected to changes of custom regulations. Speak to our friendly Ninjas to learn about the duties for your international shipment.
Singapore
De Minimis: 400 SGD GST: 7% Import tax varies across categories
Malaysia
De Minimis: 500 MYR SST: 10% Import tax varies across categories
Thailand
De Minimis: 1,500 THB VAT: 7% Import tax varies across categories
Indonesia
De Minimis: 3 USD VAT: 10% Import tax varies across categories
Vietnam
De Minimis: 1,000,000 VND VAT: 10% Import tax varies across categories
Philippines
De Minimis: 10,000 PHP VAT: 12% Import tax varies across categories
Customs Regulations
B2C custom clearance generally requires fewer documents than B2B clearance but additional documents may be required if you are shipping controlled goods. Controlled goods are categorised into prohibited and restricted goods. Prohibited goods are not allowed to be exported or imported while restricted goods require authorisation from relevant agency to move across borders.
Customs Clearance Documents
Airway Bill and Packing List are required for B2C custom clearance. Additional documents will be required if you are shipping restricted goods.
Controlled Commodities
There are goods that are not restricted nor prohibited but may require a material safety data sheet (MSDS) when shipped due to the nature of its contents. Common categories include liquids, electronics and powders.
