How Our Cross-Border Delivery Services Work
We offer fuss-free shipping services from Thailand to overseas. All you have to do is to schedule your parcels for pickup or proceed to drop them off. We will handle the rest for you.
1. Parcel Pickups
2. Export Clearance
3. Freight Solution
4. Import Clearance
5. Last Mile Delivery
6. Doorstep Delivery
We equip you with shipping services that meet the needs of your international customers. We provide close to 100% Cash-On-Delivery (COD) coverage across Southeast Asia.
How Does Cross-Border COD Service Work
Seamless COD service for your international customers. Your customers don't have to worry about paying in foreign currencies and our trustworthy Ninjas will ensure accurate cash collection for you during deliveries.
When you create orders on your Ninja Dashboard, indicate the amount of cash to be collected from your customers outside of Thailand.
Our delivery team collects the stated amount of cash from your customers outside of Thailand during delivery.
We consolidate and transfer* the total COD payment to your chosen Thai bank account, in THB, at the beginning of the following month.
*Terms & Conditions Apply. Availability varies based on destination country.
How Does Cross-Border Returns Work
Returns are made easy with Ninja Van. We have doorstep pickups and drop-offs available across countries of coverage for a hassle-free experience with returning parcels.
Create Return Order
After customers raise a return request on your business site, you should create a return order on your Ninja Van Dashboard.
Drop off/Pick Up Return Parcels
Customers can drop their return parcels off at any Ninja Van PUDO points as long as they are not bulky. Alternatively, we can pick up from their doorsteps in selected markets.
Export Return Parcels
We will process and consolidate the returns before shipping them back to your specified warehouse/office in Thailand.
All You Need To Know About Customs Clearance
There are two types of customs clearance, namely B2C and B2B customs clearance. Goods sold directly to end customers will undergo B2C clearance. B2C clearance also means that the De Minimis Rule applies and your parcels enjoy tax exemptions at customs.
You should also note the commodity type of your shipment as it will determine the list of documents you would need for customs clearance. Documents required also depend on the customs regulations of the origin and destination countries. Read on to find out more or speak to our friendly Ninjas to learn about the customs procedures for your international shipment.
Duties For International B2C Shipment
Due to the De Minimis Rule, B2C parcels are exempted from custom duties and taxes as long as their value is below the de minimis threshold of the destination country. However, the values stated below are subjected to changes of customs regulations.
B2C customs clearance generally require fewer documents than B2B clearance but additional documents may be required if you are shipping controlled goods. Controlled goods are categorised into prohibited and restricted goods. Prohibited goods are not allowed to be exported or imported while restricted goods require authorisation from relevant agency to move across borders.