One chat to rule them all

A multipurpose platform that enables you to track your parcel, receive real-time delivery notifications and chat with a live agent anytime, anywhere!

Be a part of NinjaChat today

Manage your deliveries and get full visibility, all at your fingertips.

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Frequently asked questions

Below you'll find answers to the questions we get asked the most about NinjaChat

How do I subscribe / unsubscribe from NinjaChat?

Step 1: To subscribe to NinjaChat, select your preferred chat channel to communicate with us (Facebook Messenger, Telegram, Viber or Line)

Step 2: Once you are redirected to your preferred chat app, click on 'Get Started' to begin verifying your phone number. Upon verification, you're officially subscribed and will be able to access the various self-help options.

Note: If your phone number has not been registered with us previously, you will be prompted to input your phone number in order to receive a OTP that is required to complete the registration process.

If you wish to unsubscribe, go to ‘Account Settings’, click on ‘Unsubscribe’, confirm that you wish to unsubscribe, and select the reason for unsubscribing.

Can I connect to a live agent through NinjaChat and what are your operating hours?

Yes, you can. Click on ‘Enquiries’ and select the option 'speak to live agent'. Our live chat operating hours are from 9am - 8pm, Mondays to Saturdays (excluding Sunday and public holidays).

Can I switch to call an agent through NinjaChat?

You will not be able to switch to a call agent while interacting with the bot or live agent. Please call us at +662-026-1499, anytime from 9am to 8pm, Mondays to Saturdays (excluding Sunday and public holidays) if you wish to speak to our Customer Service Representative.

I can't register in NinjaChat, what should I do?

Please call us at +662-026-1499, anytime from 9am to 8pm from Mondays to Saturdays (excluding Sunday and public holidays) for assistance.

Got a question?

Our live agents are readily available on NinjaChat.

People are talking

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