Process of Delivery and Reception

1. Standard of packaging

  • Packed with outer crate and box by hardcover (except for products that are not broken and deformed like clothes, fabrics, etc.).
  • The product is sealed, reinforced with foam, newspaper inside the packing box so as not to break during transport.
  • For goods containing liquid or food should be wrapped with waterproof packaging.
  • If the product is fragile, Customers are encouraged to label "fragile product" outside the packaging.


In case the goods are not properly packed, the delivery staff will guide the Customer to repackage. In case the Customer does not agree to repack or continue to pack non-standard Ninja Van, the employee has the right to refuse to receive the goods.

In case the goods were received by Ninja Van but then did not meet the packaging standards (because the transport process causes wet, dented, torn ...), the current warehouse of that order will reinforce the order after the event agree to confirm by Customer.

2. Process of creating delivery orders

  • Step 1: Customers create accounts on the website according to the link
  • Step 2: Access website to register the delivery (receive) package
  • Step 3: Customers create delivery requests on the system
  • Step 4: Upon receiving requests on the system, Ninja Van will send the driver to pick up the goods at requested place.
  • Step 5: Ninja Van will check the package and deliver it to the address indicated on the package.
  • Customers can track the delivery itinerary on the management page.

3. Prohibited goods

  • Credit card or ATM card.
  • Human or animal remains, religious antiques.
  • Explosive materials, weapons or swords.
  • Living creatures.
  • Perishable items such as vegetables, fruits …
  • Toxic substances, toxic chemicals.
  • Inspection certificates, passports and insurance documents cannot be copied.
  • Text drafts, original movies, tapes, and movie documents cannot be copied.
  • Flammable, flammable or volatile objects such as fireworks, kerosene, gas cylinders or paint thinner.
  • Cash, checks, bills, stocks and other market securities.
  • Precious metals (gold, silver, platinum ...), precious stones or other products processed from precious metals, gems.
  • Cigarettes
  • Drugs, including medical marijuana.
  • Cultural products hill tracing.
  • Other commodities is prohibited, restricted or conditionally laws, rules and other regulations that Ninja deems not eligible necessary to transport.

Ninja Van

Nin Sing Logistics Company Limited

Address: 117/2D1 Ho Van Long street, Tan Tao ward, Binh Tan district, Ho Chi Minh city, Vietnam

Tax Code: 0312087302 is granted by Department of Planning and Investment of Ho Chi Minh City and is regranted first time in 13/12/2012