Shipper Resources
Our services
These comprehensive guides will help you navigate the Ninja Dashboard and tell you everything you need to know about order creation, our parcel delivery processes, and any other support requests you may have for your Ninja Dash account.
Packing your parcel
Good parcel packaging can ensure your items get delivered safely and smoothly. This is why we strongly recommend following our packaging guidelines so that your items avoid getting damaged or undelivered due to delivery restrictions.
Frequently Asked Questions (FAQs)
For other enquiries, requests, or feedback, please visit the Contact Us page. Alternatively, you can reach us via email (shippercare_vn@ninjavan.co) or call us at +84 1900 886 877.
Where are Ninja Van's delivery restricted zones?
Find out more at the Delivery Coverage page.
Why is my parcel delivery rejected?
According to our Packaging Guidelines, Ninja Van can reject a parcel delivery if the parcel is not packed or labelled properly.
Why is my parcel repackaged/relabelled without my consent?
Your parcel may be subjected to relabelling and/or repackaging by Ninja Van at your cost if the parcel is not packed or labelled according to our Packaging Guidelines.
How do I track my parcel on ninjavan.co?
Visit the Tracking page for real-time updates on the status of your parcel delivery.
Got a question?
Our live agents are readily available on NinjaChat.
