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Your parcels are safe with us!

With our real-time parcel tracking system, we report the status of parcels during the delivery process and ensure your parcels are accounted for every step of the way.

Frequently Asked Questions (FAQs)

Visit the Ninja Helpdesk page for a full list of FAQs. For other enquiries, requests, or feedback, please visit the Contact Us page.

My tracking ID is invalid

Contact the sender and check if the tracking number you received is correct.

My tracking ID is missing, what do I do?

Your tracking ID can be found in many places, please check emails and notifications that were sent to you by the sender. 

Please contact for further assistance. 

Order Status

Where’s my parcel?

To track your parcel, visit the tracking page and key in your unique tracking ID.

Alternatively, subscribe to NinjaChat and get updates via your preferred communication channel.

My parcel was delayed

We sincerely apologise for any inconvenience. At Ninja Van, we strive to deliver your orders as soon as we can.

We seek your kind understanding for any delays. The reasons for delay could include:

  • Force majeure events like natural disasters and inclement weather conditions
  • Customs clearance complications
  • Peak periods with high sales volume

If your order is delayed for an extensive period of time, please reach out to our support at or +84 1900 886 877 for further assistance.

We will try our best to follow up and prioritise delayed parcels. 

Got a question?

Our live agents are readily available on NinjaChat.

Nin Sing Logistics Company Limited
Address: 117/2D1 Ho Van Long street, Tan Tao ward, Binh Tan district, Ho Chi Minh city, Vietnam
Tax Code: 0312087302 is granted by Department of Planning and Investment of Ho Chi Minh City and is regranted first time in 13/12/2012
Postal License no 98/GP-BTTTT is granted second time by Ministry On Information and Communications in 18/02/2022.
Notification of Postal Service Activities no 1119/XN-BTTTT is granted first time by Ministry On Information and Communications in 29/03/2022