Frequently Asked Questions (FAQs)
My tracking ID is invalid
Contact the sender and check if the tracking number you received is correct.
My tracking ID is missing, what do I do?
Your tracking ID can be found in many places, please check emails and notifications that were sent to you by the sender.
Please contact email@example.com for further assistance.
Where’s my parcel?
My parcel was delayed
We sincerely apologise for any inconvenience. At Ninja Van, we strive to deliver your orders as soon as we can.
We seek your kind understanding for any delays. The reasons for delay could include:
- Force majeure events like natural disasters and inclement weather conditions
- Customs clearance complications
- Peak periods with high sales volume
We will try our best to follow up and prioritise delayed parcels.
Got a question?
Our live agents are readily available on NinjaChat.