Get a real time update of your package status and experience no hassle service whenever and wherever you need help to talk to our agent

Be a part of NinjaChat today

Manage your deliveries and get full visibility, all at your fingertips.

Frequently Asked Questions (FAQs)

Get the answers to the most popular questions about NinjaChat.

How do I subscribe / unsubscribe from NinjaChat?

Step 1: To subscribe to NinjaChat, select your preferred chat channel to communicate with us (Facebook Messenger, Telegram or Viber)

Step 2: Once you are redirected to your preferred chat app, click on 'Get Started' to begin verifying your phone number. Upon verification, you're officially subscribed and will be able to access the various self-help options.

Note: If your phone number has not been registered with us previously, you will be prompted to input your phone number in order to receive a OTP that is required to complete the registration process.

If you wish to unsubscribe, go to ‘Account Settings’, click on ‘Unsubscribe’, confirm that you wish to unsubscribe, and select the reason for unsubscribing.

Can I connect to a live agent through NinjaChat and what are your operating hours?

Yes, you can. Click on ‘Enquiries’ and select the option 'speak to live agent'. Our live chat operating hours are from 9am - 7pm, Mondays to Saturdays, and 9am - 6pm on Sundays, excluding public holidays.

Can I switch to call an agent through NinjaChat?

You will not be able to switch to a call agent while interacting with the bot or live agent. Please call us at +6221 2926 4120, anytime from 8am to 11pm from Mondays to Sundays (including public holidays), if you wish to speak to our Customer Service Representative.

I can't register in NinjaChat, what should I do?

Please call us at +6221 2926 4120, anytime from 8am to 11pm from Mondays to Sundays (including public holidays) for assistance.


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