Shipper Resources
Our services
Packing your parcel
Frequently Asked Questions (FAQs)
For other enquiries, requests, or feedback, please visit the Contact Us page.
Alternatively, you can reach us via email (shippercare_id@ninjavan.co) or call us at +6221 2926 4120.
Where are Ninja Xpress's delivery restricted zones?
Find out more at the Delivery Coverage page.
Why is my parcel delivery rejected?
According to our Packaging Guidelines, Ninja Xpress can reject a parcel delivery if the parcel is not packed or labelled properly.
Why is my parcel repackaged/relabelled without my consent?
Your parcel may be subjected to relabelling and/or repackaging by Ninja Xpress at your cost if the parcel is not packed or labelled according to our Packaging Guidelines.
How do I track my parcel on ninjaxpress.co?
Visit the Tracking page for real-time updates on the status of your parcel delivery.
Got a question?
Our live agents are readily available on NinjaChat.
