When do we deliver?

We offer deliveries on public holidays and weekends, except on Eid al-Fitr. You can place until 7pm local time, and pickups are scheduled from 9am - 10pm local time (Standard Service).

What information is required for sending parcels via Ninja Xpress?

To send parcels via Ninja Xpress, we’ll need your customer’s essential details, including their name, contact number, email address (optional), shipping address, and any specific shipping instructions. Additionally, please specify the parcel’s weight, size/dimensions, parcel value (if you are responsible for the parcel), and the parcel contents (optional).

Parcel sizing and dimensions

Refer to the following dimensions as a guide. Should you have specific dimensions in mind, you can enter them accordingly.

Small: Envelope size, approx. 20x30x10cm

Medium: Shoebox size, approx. 27x43x20cm

Large: Luggage size, approx. 40x50x30cm

There are three ways to send your parcel

1. Visit a Ninja Point
   Click here to locate a Ninja Point near you and drop off your parcel conveniently
2. Pickup Service
   Door-to-door pickup is available for registered shippers, sign up here. For existing shippers, log in to the Shipper Dashboard and select ‘Pickups’ in the menu to schedule pickups in advance. Provide the date, time, and pickup instructions. Finally, choose the most suitable vehicle for your parcels.
3. Ninja Biz App
   Simplify your orders by using Ninja Biz. Visit the ‘Order Creation’ page, enter customer details, parcel information, and COD amount (if applicable) to get an estimated shipping cost. 

Smart Paste Feature for Ninja Biz users

Ninja Biz users can save time by utilizing the Smart Paste feature for faster customer detail uploads. Follow these steps:

1. Copy Customer Information
When your customer shares their details with you, copy the entire information.

2. Smart Paste and Confirm

When creating an order, select ‘Smart Paste recipient details at once’, then select ‘Confirm’. The copied information will be segmented into its relevant fields for you. 

3. Important Note
Ensure to paste all the information correctly the first time. If you repeat the Smart Paste action, it will overwrite any existing information in the fields. For any undetected data, you may enter it manually. 

Our system is able to recognize the following details for Smart Paste:

- Name

- Phone number

- Email address

- Delivery address