Charges for a change in shipping address

You will only incur charges for a change of shipping address if the new address falls within an area where shipping costs are higher. Any additional shipping costs will be reflected in the invoice(s) sent to you.

Eligibility for address change

You can modify the delivery details as long as:

• The parcel has not yet left the warehouse for delivery to the customer (status if using the app: ‘On Vehicle for Delivery’)
• The parcel is not being returned to the sender (RTS - Return to Sender)

For Ninja Biz users:

To change the delivery address, follow these simple steps:

1. Select ‘Order’

2. Then the specific order you wish to modify

3. Select ‘Shipped to’ 

4. Edit the destination details for the order

5. Click on ’Save’ to save the changes