One chat to rule them all
A multipurpose platform that enables you to track your parcel, receive real-time delivery notifications and chat with a live agent anytime, anywhere!
Get live updates
We want you to know everything you need to know about your parcel - we’re talking full visibility once you’ve created an order. You’ll be up to speed from start to finish!
Track your parcel on-the-go
Track your parcel’s progress in real-time anytime, anywhere. Whether you’re on your way to an important meeting, or grabbing a cuppa at your favourite spot. Track away!
Chat with a live agent
Getting hold of a service agent can be a chore, so we implemented this nifty feature to save you time. Our agents are always happy to help whenever you need assistance, just holla at us!
Frequently asked questions
Below you'll find answers to the questions we get asked the most about NinjaChat
How do I subscribe / unsubscribe from NinjaChat?
Step 1: To subscribe to NinjaChat, select your preferred chat channel to communicate with us (Facebook Messenger, Telegram, Viber or Line)
Step 2: Once you are redirected to your preferred chat app, click on 'Get Started' to begin verifying your phone number. Upon verification, you're officially subscribed and will be able to access the various self-help options.
Note: If your phone number has not been registered with us previously, you will be prompted to input your phone number in order to receive a OTP that is required to complete the registration process.
If you wish to unsubscribe, go to ‘Account Settings’, click on ‘Unsubscribe’, confirm that you wish to unsubscribe, and select the reason for unsubscribing.
Can I connect to a live agent through NinjaChat and what are your operating hours?
Yes, you can. Click on ‘Enquiries’ and select the option 'speak to live agent'. Our live chat operating hours are from 10am - 8pm, Mondays to Sundays, excluding public holidays.
Can I switch to call an agent through NinjaChat?
You will not be able to switch to a call agent while interacting with the bot or live agent. Please call us at (02) 82711501, anytime from 9am to 10pm from Mondays to Saturdays (excluding public holidays), if you wish to speak to our Customer Service Representative.
I can't register in NinjaChat, what should I do?
Please call us at (02) 82711501, anytime from 9am to 10pm from Mondays to Saturdays (excluding public holidays) for assistance.
Got a question?
Our live agents are readily available on NinjaChat.
People are talking
Let’s hear what our customers love about using NinjaChat.
I have been ordering parcels for years and have tried various shippers but I've had the best experience with Ninja Van. It is cost-effective and provides good customer service. When I have any issues or concerns, the live chat agent would help me the best they can. Kudos to Ninja Van Philippines NinjaChat.