Track and trace your parcel
Or just sit back and let us notify you!
Get live updates and track your delivery in real-time on your favorite message applications.
Frequently Asked Questions (FAQs)
How do I track my parcel?
To track your parcel, you will need the unique Tracking ID. This alphanumeric code is crucial for accurately locating your parcel’s current status and whereabouts.
Typically, the shipper will provide you with a Tracking ID once they've placed an order with Ninja Van. Alternatively, you can easily find your Tracking ID in the notifications sent by Ninja Van via email and/or NinjaChat.
To track your parcel, please follow these steps:
- Access this link.
- Enter the Tracking ID.
- Information on the parcel’s last location and estimated delivery time will be reflected.
What does my parcel status mean?
Ninja Van uses various shipping statuses for efficient parcel tracking. After entering your tracking ID on our website, you will see one of the following statuses:
| Status | Status Meaning |
| Order created | We have received the shipper’s order and will arrange a pick-up for your parcel |
| Pending Pick Up | Shipper has committed to handing over your parcel to Ninja Van. Contact your shipper should you have further enquiries |
| Pending Pick Up at Distribution Point | Your parcel was dropped off at a Ninja point and will be picked up soon |
| Van en-route to Pick Up | Ninja Van is on its way to pick up your parcel |
| Successfully picked up from sender | The parcel has been successfully picked up from the shipper or from a Ninja Point |
| Arrived at Sorting Hub | The package has been handed over to the Ninja Van warehouse and is being processed for delivery |
| Parcel is being processed at the Ninja Van warehouse | The parcel is in the Ninja Van warehouse |
| Departing from Ninja Van warehouse - In transit | The parcel is being shipped from one Ninja Van warehouse to another Ninja Van warehouse |
| On Vehicle for Delivery | The parcel will be delivered to your address by our Ninja rider/courier |
| Parcel is being delivered | Your parcel will be delivered today |
| Delivery failure | The parcel has not been delivered successfully. Please refer below for the delivery failure reason |
| Pending Reschedule | The previous delivery attempt was unsuccessful |
| Parcel delivery has been reschedule | The parcel has been rescheduled for delivery to the recipient’s address |
| Completed | Your parcel was delivered successfully |
| Successfully Delivered | The parcel has been delivered to the recipient |
| Parcel delivery has been cancelled | The parcel delivery has been cancelled |
| Return to Sender | The maximum number of delivery attempts have been made, and the parcel will be returned to the sender |
When will my parcel arrive?
To find out the estimated delivery date and time, please track your parcel via the Ninja Van website. Once you have tracked your parcel, look for the 'Estimated Delivery' information, which will indicate the most recent date the parcel is expected to reach you.
If you are unavailable and cannot receive the parcel on the first attempt, parcels will be rescheduled for the next working day.
- Two (2) delivery attempts only - Ninja Packs parcel
- Three (3) delivery attempts only - Regular parcels
Once the delivery attempts max out, parcels will be returned to sender (RTS).
Ninja Van operational hours and shipping days
Pickup and Delivery of Parcels:
Monday-Saturday (Not including public holidays and Sundays) at 9 am - 10 pm, local time
Ninja Van Customer Service Hours:
Monday-Sunday at 9 am - 9 pm local time
Delivery Estimated Shipping Days:
- 3-5 working days (Metro Manila)
- 5-7 working days (Greater Manila Area - Cavite, Laguna, Batangas, Rizal, Bulacan, and Pampanga; and Luzon areas)
- 7-10 working days (Visayas and Mindanao)
- 15 working days (Palawan areas)
