Track and trace your parcel

To track international parcels, visit the international tracking page.

Or just sit back and let us notify you!

Get live updates and track your delivery in real-time on your favorite message applications.

Order Status


My order status shows On-Hold

A parcel will be On Hold usually due to inaccurate order details (name/contact number/address )

Please email us at support_ph@ninjavan.co with the following details to help us proceed with your delivery!

Recipient name:

Delivery address:

Contact no:

Expected delivery date:

Item description (if any):


My order status shows Re-Attempt

Our riders have attempted to ship your parcel but could not get a hold of you.

Please ensure that someone is available to receive your parcel at the delivery address if you’re not available. Alternatively, reach out to support_ph@ninjavan.co regarding your undelivered parcel.

My order status shows Delayed Shipment

We are sorry for the inconvenience. We are working hard to help get your parcels delivered to you as quickly as possible.

Please reach out via email support_ph@ninjavan.co for further support.

My order status shows Return to Sender

As multiple attempts have been made to deliver your parcel, the parcel has been sent back to its sender.

Please reach out to the relevant contact person regarding your parcel.


Tracking ID


Tracking ID is invalid

Kindly check with your shipper/sender if the Tracking number you received is correct.

Tracking ID is missing

If you are unable to locate the tracking ID, refer to any documentation you may have or reach out to the shipper/sender.

Contact support_ph@ninjavan.co if you are still unable to locate your tracking ID.