Shipper Resources

Get fast and hassle-free assistance through our help center

Our services

These comprehensive guides will help you navigate the Ninja Van dashboard, including order creation, parcel delivery processes, and any other support you need for your Ninja Dash account.

Prepaid Delivery (Ninja Packs)

Under 300 parcels a month
Ninja Packs
  • Ninja Packs support
  • Domestic delivery 
  • Scheduled doorstep pickup
  • Single or bulk order creation

VIP Shipper Account (Ninja Dash)

300 parcels/more a month
Ninja Pro
  • Dedicated account manager
  • Domestic and international delivery
  • Regular doorstep pickups
  • API and webhook management

Packing your parcel

We recommend following our packaging guidelines so your items avoid getting damaged or undelivered due to delivery restrictions. Check out the shipper support guide below.
Packaging guidelines
Packaging Guidelines
  • Important packaging points
  • Protect your parcel from damage

Learn more

Prohibited Items
Prohibited Items
  • Prohibited delivery items
  • Parcel size and weight limitations

Learn more

Frequently Asked Questions (FAQs)

For other inquiries, requests, or feedback, please visit the Contact Us page. You can also reach us via email

Where are Ninja Van's delivery restricted zones?

Find out more at the Delivery Coverage page.

Why is my parcel delivery rejected?

According to our Packaging Guidelines, Ninja Van can reject a parcel delivery if the parcel is not packed or labeled correctly.

Why is my parcel repackaged/relabelled without my consent?

Your parcel may be subjected to relabelling and/or repackaging by Ninja Van at your cost if the parcel is not packed or labeled according to our Packaging Guidelines.

How do I track my parcel on

Visit the Tracking page for real-time updates on the status of your parcel delivery.

Got a question?

Talk to a live agent via NinjaChat for your inquiries!