Shipper Resources

Get fast and hassle-free assistance through our help center

Our services

These comprehensive guides will help you navigate the Ninja Van dashboard, including order creation, parcel delivery processes, and any other support you need for your Ninja Dash account.
Last mile delivery solutions with Ninja Dash

Hassle-free last mile delivery solutions with nationwide delivery coverage for business with 300+ parcels per month

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Ltl shipping to restock your stores with Ninja Restock

Fast and affordable way to restock your stores or retailers; optimized for small and corporate businesses.

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Warehousing, inventory management and speedy fulfillment with Ninja Fulfillment

Cost-effective 3PL logistics — warehousing, inventory management and speedy fulfillment for e-commerce businesses.

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Packing your parcel

We recommend following our packaging guidelines so your items avoid getting damaged or undelivered due to delivery restrictions. Check out the shipper support guide below.
Packaging guidelines
Packaging Guidelines
  • Important packaging points
  • Protect your parcel from damage

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Prohibited Items
Prohibited Items
  • Prohibited delivery items
  • Parcel size and weight limitations

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Frequently Asked Questions (FAQs)

For other inquiries, requests, or feedback, please visit the Contact Us page. You can also reach us via email

Where are Ninja Van's delivery restricted zones?

Find out more at the Delivery Coverage page.

Why is my parcel delivery rejected?

According to our Packaging Guidelines, Ninja Van can reject a parcel delivery if the parcel is not packed or labeled correctly.

Why is my parcel repackaged/relabelled without my consent?

Your parcel may be subjected to relabelling and/or repackaging by Ninja Van at your cost if the parcel is not packed or labeled according to our Packaging Guidelines.

How do I track my parcel on

Visit the Tracking page for real-time updates on the status of your parcel delivery.

Got a question?

Talk to a live agent via NinjaChat for your inquiries!