Pick-up matters

Pickup hours are between 9am – 10pm local time, with a ‘same-day’ pick-up reservation creation cut-off at 4pm and 6PM local time, depending on shipper type.

For existing reservations, you are able to add new orders to the pickup before the driver arrives at the pickup location. Kindly ensure that the orders and Tracking IDs have been validated to ensure our driver is able to scan and pick up the orders.

For a new reservation, kindly select the latest time slot of 6 PM to 10 PM. We will be able to pick up your items if you are able to schedule the reservation before 4PM (Lazada parcels) / 6PM (Regular parcels). Otherwise, pickup reservation will be for the next working day.

There is currently no minimum required number of parcels for each pickup.

For Ninja Dashboard users
1. Log in to the Ninja Dashboard

2. Select ‘Order History’

3. Track a specific batch of orders in this menu or download error orders for rectification

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