Prohibited items

Prohibited Items

Find out what items can be delivered through Ninja Van and what items fall under our prohibited items list. Find out about parcel size, weight limitations and more.

Prohibited items

List of Prohibited Items

Please note that delivery is NOT available for the items below. Do ensure that your parcels do not contain any of the items below before shipping with Ninja Van.

Credit cards or ATM cards
E.g debit cards, bank cards etc.
Items that exceed the size specification
Max. weight of 30kg, or up to 300cm; sum of dimensions = (L + W + H), with each side not exceeding 140cm
Human or animal remains, religious artifices
E.g human or animal ashes etc.
Dangerous weapons
E.g firearms, swords etc.
Flammable, ignitable, or volatile items
E.g fireworks, kerosene, gas cannisters or paint thinner
Poisonous or toxic substances
E.g pesticides, nicotine, poison etc.
Documentations which cannot be reproduced
E.g examination certificates, passports, and insurance
Living things
E.g pets, bees, leeches, silkworms etc.
E.g vegetables, fruits etc.
Marketable securities
E.g cash, cheques, bills, stocks etc.
Artwork and film material which cannot be reproduced
E.g written drafts, original films, tapes etc.

Additional Pointers on Packaging

Please take note that Ninja Van may apply labels to the outer packaging or repackage inappropriately packed items during the delivery process.

Labels to outer packaging
Additional markings and/or labels may be applied to the outer packaging during the delivery process.
Inappropriately packed items
Items not appropriately packed / labelled may be subjected to either: (i) Relabelling and / packaging by Ninja Van staff at the shipper’s cost. (ii) Rejection and subsequent return to sender for repackaging.

Shipper resources for all enquiries

Need more information on how to send a parcel using Ninja Van's services or how to navigate your Ninja Dashboard account? Whether you are a prepaid or postpaid shipper, click on the links below to find comprehensive guides on shipping with Ninja Van.

Prepaid Shippers

Lite account
Our prepaid delivery services

Tailored for shippers sending less than 150 parcels per month

  • Supports Ninja Packs and domestic delivery services
  • Self drop off and/or scheduled parcel pick up at your own convenience
  • Simple single and/or bulk order creation

Postpaid Shippers

Pro account
Our postpaid courier services

Tailored for shippers sending 150 parcels or more per month

  • Dedicated Account Manager
  • Scheduled doorstep pickups based on desired frequency
  • API & webhook management for efficient and scalable order creation