Packing your parcel
Frequently Asked Questions (FAQs)
Here are a few of our most common shipper questions! For more information, you can check all of them at our Ninja Helpdesk. If you have other enquiries, requests or feedback, do visit the Contact Us page.
Alternatively, you can also reach us via the following channels:
Where are Ninja Van's delivery restricted zones?
Find out more at the Delivery Coverage page.
Why is my parcel delivery rejected?
According to our Packaging Guidelines, Ninja Van can reject a parcel delivery if the parcel is not packed or labelled properly.
Why is my parcel repackaged/relabeled without my consent?
Your parcel may be subjected to relabeling and/or repackaging by Ninja Van at your cost if the parcel is not packed or labelled according to our Packaging Guidelines.
How do I track my parcel on ninjavan.co?
Visit the Tracking page for real-time updates on the status of your parcel delivery.
Got a question?
Our live agents are readily available on NinjaChat.