Shipper Resources

Our services

These comprehensive guides will help you navigate the Ninja Dashboard and tell you everything you need to know about order creation, our parcel delivery processes, and any other support requests you may have for your Ninja Dash account.

Ninja Lite

< 150 parcels per month
  • Ninja Packs support
  • Domestic delivery 
  • Self drop-off or doorstep pickup
  • Single or bulk order creation

Ninja Pro

> 150 parcels per month
  • Dedicated account manager
  • Domestic and international delivery
  • Regular doorstep pickups
  • API and webhook management

Packing your parcel

Good parcel packaging can ensure your items get delivered safely and smoothly. This is why we strongly recommend following our packaging guidelines so that your items avoid getting damaged or undelivered due to delivery restrictions. Check out Ninja Van's packaging guidelines and list of prohibited items below. Our team will be happy to assist you and answer any questions you may have.
Packaging Guidelines
  • Important packaging points
  • Protect your parcel from damage

Learn more

Prohibited Items
  • Prohibited delivery items
  • Parcel size and weight limitations

Learn more

Frequently Asked Questions (FAQs)

Here are a few of our most common shipper questions! For more information, you can check all of them at our Ninja Helpdesk. If you have other enquiries, requests or feedback, do visit the Contact Us page.

Alternatively, you can also reach us via the following channels:

Contact Number: +65 6814 0288

Where are Ninja Van's delivery restricted zones?

Find out more at the Delivery Coverage page.

Why is my parcel delivery rejected?

According to our Packaging Guidelines, Ninja Van can reject a parcel delivery if the parcel is not packed or labelled properly.

Why is my parcel repackaged/relabeled without my consent?

Your parcel may be subjected to relabeling and/or repackaging by Ninja Van at your cost if the parcel is not packed or labelled according to our Packaging Guidelines.

How do I track my parcel on

Visit the Tracking page for real-time updates on the status of your parcel delivery.

Got a question?

Our live agents are readily available on NinjaChat.