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Streamline your warehouse operations for faster and smoother deliveries
The speed and efficiency of a business’ fulfilment hub has a direct impact on their ability to deliver products to their customers. Our fulfilment partners have honed their operations to perfection: from storage, picking, packing and handing over to your preferred courier. Through strategically located warehouses across Southeast Asia, we’re able to deliver operational excellence at every stage of the logistics process.
Power Your Business with Our Fulfilment Partners!
In-house Fulfilment
- Paying for warehouse and packers, regardless of sales for the month
- Spend 80% of your time manually processing orders
- Manually downloading orders from your marketplaces
- Counting your inventory manually
- Wait for the courier pickup
Ninja Fulfilment Partners
- Pay only for the space you use and orders you process!
- 100% focus on your sales and marketing
- Let the system fetch marketplace orders AUTOMATICALLY
- Access to Live View of your inventory with real-time updates
Wide network of fulfilment centres
With almost 10 years of experience in logistics, we’ve built the foundation for a strong and robust supply chain network. Over the years, we’ve tested and continuously improved processes with our network of partner warehouses throughout Southeast Asia and now serve brands across these countries: Singapore, Malaysia, Indonesia, Vietnam and Philippines.
Fulfilment Services
In addition to regular picking, packing, and sorting, our partners provide a variety of value-added services for your e-commerce business like virtual kitting, flyer and/or GWP insertion, and temperature-controlled storage. Speak to an expert to find out more!
Flexible and customisable inventory management solutions
Real-time Inventory Management
- Record of inbound / outbound timing
- Inventory and stock levels
- Order fulfilment status
Operational Excellence
- Reliable operations performance even during campaigns
- Dedicated account management and support
Website and Marketplace Integration
- Marketplace accounts (Shopee, Lazada, Shopify)
- Ninja Van Dashboard
Get started with Ninja Fulfilment Partners
Reach out to us at sg-sales@ninjavan.co for more information about e-commerce warehousing services or to get a quote.
Frequently Asked Questions (FAQs)
Check out this section for answers to some of our customer’s questions. If you can’t find an answer or require further assistance for our fulfilment service, don’t hesitate to reach out to our team via our contact form.
What are your rates?
Our rates depend on the size and weight of your product and the complexity of the packing process (eg. if the item is fragile). Please fill in our form with your product details and our team will send you a customised quote.
Does fulfilment also involve item pickups / deliveries?
Fulfilment service doesn’t include pickups or deliveries, however we do offer them as a separate service. Please check out our last mile delivery service for more information.
Can I use my own packaging?
Of course! We work with many brands who prefer to use their own branded packaging. Simply speak to our team for a quote and arrange for the packaging to be sent to the fulfilment centre.
How can I ensure that my entire shipment is received correctly?
Please file an inbound request ahead of time so that our partners can prepare to receive your shipment. The Inbound Team will check the goods that arrive at the warehouse, and update you regarding the status of your shipment. If the received goods are different from the inbound request or if there are damages, your account manager / customer support staff will reach out to you regarding the next steps.
What must I do before sending my products for storage?
For stocks to be accepted into the warehouse, it must first be a registered SKU in the system. If not, you may request to create SKUs with the fulfilment team.
Secondly, an inbound request must be made.
Who do I need to notify when sending my products?
There’s no need to notify anybody as long as an inbound request is made. However, you may wish to contact the fulfilment team for any concerns regarding receiving your shipment.
What online platforms can your WMS integrate with?
Currently, in Singapore, we can integrate with major marketplaces in Southeast Asia, including Shopee, Shopify, Lazada, TikTok Shop, eBay and Zalora.
For integration to other platforms including your own website, we will need to request this to our tech team.
What are the billing terms?
If you have a signed fulfilment onboarding contract, kindly check your onboarding contract on agreed billing terms.
Are my products required to have a Barcode/QR code?
Yes, a barcode is required for all products stored in the warehouse.
Are you limited to using Ninja Van Courier Only?
No, our partners can accommodate pickups by your preferred couriers. However, with Ninja Van as courier, everything is already integrated which means less hassle for you!
