What you can do at a Ninja Point
Embark on a more convenient and flexible way to collect, send or return your parcels at Ninja Van’s Ninja Points. Fit your delivery requirements around your schedule and never miss a delivery or pickup again. Also known as a Pick Up Drop Off (PUDO) point, these are typically shops such as minimarts, convenience stores or mama shops. With more than 1,000 Ninja Points islandwide, you will be sure to find a Ninja Point within a stone’s throw from your location.
Collect
Always missing your home delivery? You can always choose to collect it at one of our many Ninja Points according to your schedule.
Send
Prefer not to wait for a pickup? Drop off your parcels at any of our Ninja Points and we’ll take care of them.. Note that parcels have to be ≤ to 5 kg as well as < 80cm (L+W+H).
Return
Item not to your liking? Return at any of our Ninja Points. Note that parcels have to be ≤ to 5 kg as well as < 80cm (L+W+H).
Collect a parcel
A step-by-step guide
1. Receive OTP from Ninja Van
Once your parcel is ready for collection, you will either receive a 6-digit one-time password (OTP) or a QR code.
2. Check your notifications
You will receive your OTP or QR code through SMS, your social network service (SNS) of choice or your email. If you have subscribed to NinjaChat, the OTP or QR code will be sent to Facebook Messenger, LINE, Telegram or Viber, depending on your choice of platform.
3. Show your OTP to the Ninja Point owner
Visit the Ninja Point you have selected* and show the store owner your tracking ID and OTP or QR code to receive your parcel.
*Please tick the box stating "Pick up a parcel" on the Ninja Points map only. Please ensure that the remaining boxes on the map are left unchecked.
Send a parcel
A step-by-step guide
1. Create order
Ensure orders have been created before dropping off your parcel at a Ninja Point*. Tip: Visit your account history to check if your order has been created, or head to Ninja Van's tracking page and enter your tracking ID.
2. Ensure that your parcel adheres to PUDO weight and dimension requirements
Parcels have to be ≤ to 5 kg as well as < 80cm (L+W+H).
Kindly note that parcels which do not adhere to these requirements will be rejected at the Ninja Point.
3. A unique tracking label must be printed and affixed on each parcel
Here are some tips to ensure a smooth parcel transaction:
- Airway bills should be non-reflective
- The barcode and QR code must be clearly visible
- The airway bill should be of an appropriate size, preferably A5
*Please tick the box stating "Drop off a parcel" on the Ninja Points map only. Please ensure that the remaining boxes on the map are left unchecked.
Return a parcel
A step-by-step guide
1. Remove the old airway bill from the parcel
Remove the old airway bill and ensure that your return parcel is packed and sealed securely. Each parcel requires a unique return airway bill.
2. Ensure that your parcel adheres to PUDO weight and dimension requirements
Parcels have to be ≤ to 5 kg as well as < 80cm (L+W+H).
Kindly note that parcels which do not adhere to these requirements will be rejected at the Ninja Point.
3. Show your return tracking ID to the Ninja Point owner
On the Ninja Points map, tick the box stating "Return a parcel" only to find a Ninja Point in your vicinity. Visit the Ninja Point and show your return tracking ID/QR Code to the Ninja Point owner. Tip: You can check if your tracking ID is valid on Ninja Van's tracking page.
*Please tick the box stating "Return a parcel" on the Ninja Points map only. Please ensure that the remaining boxes on the map are left unchecked.
Find a Ninja Point
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Selected PointCertain Ninja Box locations are still undergoing maintenance. Please check on the map before heading down! Apologies for the inconvenience caused! Click on a store on the map to view the address and operational hours
