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Looking for help on order creation, parcel tracking or packaging?

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Looking for your parcel, have an enquiry or need some assistance?

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Your parcels are safe with us!

With our real-time parcel tracking system, we report the status of parcels during the delivery process and ensure your parcels are accounted for every step of the way.

Frequently Asked Questions (FAQs)

Here are a few of our most common questions. You can check all of them at our Ninja Helpdesk! For other enquiries, requests or feedback, please visit the Contact Us page.

Tracking ID

My tracking ID is invalid

Please check with the sender if the tracking number you received is correct.

My tracking ID is missing, what do I do?

Your tracking ID can be found in many places, please check emails and notifications that were sent to you by the sender. 

Please connect to us via live chat for further assistance. 

Order Status

Where’s my parcel?

To track your parcel, please go to our tracking page and key in its unique tracking ID in the search bar.

Alternatively, you can also subscribe to NinjaChat and get updates via your preferred SNS channel.

My parcel was delayed

We sincerely apologise for any inconvenience. At Ninja Van, we strive to deliver your orders as soon as we can.

We seek your kind understanding for any delays. The reasons for delay could include:

  • Force majeure events like natural disasters and inclement weather conditions
  • Customs clearance complications
  • Peak periods with high sales volume

If your order is delayed for an extensive period of time, please reach out to our support at via live chat for further assistance.

Rest assured that Ninja Van will always try our best to follow up and prioritise these delayed parcels. 

Got a question?

Our live agents are readily available on NinjaChat.