Get the latest updates on your parcel, real-time status notifications and speak to a live agent on your preferred messaging app–anytime, anywhere
Knowing exactly where your parcel is and at what stage of its journey it has progressed is important knowledge to any buyer. Even with our unique tracking ID, there are various circumstances when a recipient will require the assistance of a live agent to track their parcel’s progress or to arrange for a return. With NinjaChat, users will be able to get detailed updates from a member of our customer service team promptly and easily.
Get live updates
Know everything there is to know about your order! With NinjaChat, you’ll have full visibility from order creation to doorstep delivery. You’ll be up to speed from start to finish.
Track your parcel on-the-go
Track your parcel’s progress in real-time anytime, anywhere. Whether you’re on your way to an important meeting, or grabbing a cuppa at your favourite spot. Track away!
Chat with a live agent
Getting hold of a service agent can be a chore, so we implemented this nifty feature to save you time. Our agents are always happy to help whenever you need assistance, just holla at us!
Be a part of NinjaChat today
Manage your deliveries and get full visibility, all at your fingertips.
Frequently asked questions
Below you'll find answers to the questions we get asked the most about NinjaChat
How do I subscribe / unsubscribe from NinjaChat?
Step 1: To subscribe to NinjaChat, select your preferred chat channel to communicate with us (Facebook Messenger, Telegram or Viber)
Step 2: Once you are redirected to your preferred chat app, click on 'Get Started' to begin verifying your phone number. Upon verification, you're officially subscribed and will be able to access the various self-help options.
Note: If your phone number has not been registered with us previously, you will be prompted to input your phone number in order to receive a OTP that is required to complete the registration process.
If you wish to unsubscribe, go to ‘Account Settings’, click on ‘Unsubscribe’, confirm that you wish to unsubscribe, and select the reason for unsubscribing.
Can I connect to a live agent through NinjaChat and what are your operating hours?
Yes, you can. Click on ‘Enquiries’ and select the option 'speak to live agent'. Our live chat operating hours are from 9am - 9pm, Mondays to Saturdays, and 9am - 6pm on Sundays, excluding public holidays.
Can I switch to call an agent through NinjaChat?
You will not be able to switch to a call agent while interacting with the bot or live agent. Please call us at +65 6602 8271 , anytime from 8am to 10pm from Mondays to Saturdays (excluding public holidays), if you wish to speak to our Customer Service Representative.
I can't register in NinjaChat, what should I do?
Please call us at +65 6602 8271, anytime from 8am to 10pm from Mondays to Saturdays (excluding public holidays) for assistance.
Let’s hear what our customers love about using NinjaChat.
It's been a breeze having Ninja Van to deliver my online buys as I get instant delivery updates on my mobile. I can also quickly make changes or requests through the chat bot which is very useful. It's fuss free and I'm updated on what to expect for my deliveries.