For Ninja Dash and Shopify-integrated users

For self-sign up users, Ninja Van Singapore will send you an invoice via email on a weekly basis for the delivery charges incurred from deliveries completed the previous week. For enterprise users, please refer to your contract for the frequency of billing.

You may make payment via bank/wire transfer or PayNow to the account indicated on the invoice. Please include the invoice number in the payment reference to ensure that we can track your payment.

Late/non-payment or invoice disputes

Late or non-payment will result in your Ninja Dashboard being temporarily suspended. Account suspension will be lifted within 1 working day of successful payment.

If you have any questions or issues regarding your invoice, please reach out to our shipper support team at shippercare_sg@ninjavan.co for assistance. For successful dispute cases, you will receive a credit note which can be used to offset your next invoice.

For Ninja Flexi and Ninja Packs users

For Ninja Flexi deliveries, shipping fee is paid during the submission of mailing details. For Ninja Pack deliveries, delivery fee is included in the purchase of Ninja Packs. You will not be billed after the delivery is completed.