Packaging Guidelines

Learn how to pack your items safely and securely to prepare them for delivery

Is my parcel well-protected?

A good way to gauge if your parcel is sufficiently protected for the entire transit journey is to apply the following rule:


  • Ninja Van’s liability for any loss of or damage to delivery items shall be limited to the value of the delivery item (as declared on Dashboard) or RM200 per parcel, whichever is lower. To increase coverage under our High Parcel Liability Cover, please contact us.
  • Unless a claim for loss or damage of parcel is made within 7 days from the completion of Delivery Services and according to Ninja's prevailing standard procedure, Shipper irrevocably and perpetually waives all claims for lost or damaged parcels. 

Shipper Resources for all your Enquiries

Need more information on how to send a parcel using Ninja Van's services or how to navigate your Ninja Dashboard account? Whether you are a prepaid or postpaid shipper, click on the links below to find comprehensive guides on shipping with Ninja Van.

For Postpaid Shippers

Using a Pro account

Tailored for shippers sending 150 parcels or more per month

  • Dedicated Account Manager
  • Scheduled doorstep pickups based on desired frequency
  • API & webhook management for efficient and scalable order creation