Learn how to pack your items safely and securely to prepare them for delivery
Is my parcel well-protected?
A good way to gauge if your parcel is sufficiently protected for the entire transit journey is to apply the following rule:
- Ninja Van’s liability for any loss of or damage to delivery items shall be limited to the value of the delivery item (as declared on Dashboard) or RM200 per parcel, whichever is lower. To increase coverage under our High Parcel Liability Cover, please contact us.
- Unless a claim for loss or damage of parcel is made within 7 days from the completion of Delivery Services and according to Ninja's prevailing standard procedure, Shipper irrevocably and perpetually waives all claims for lost or damaged parcels.
Shipper Resources for all your Enquiries
For Postpaid Shippers
Using a Pro account
Tailored for shippers sending 150 parcels or more per month
- Dedicated Account Manager
- Scheduled doorstep pickups based on desired frequency
- API & webhook management for efficient and scalable order creation