Don't panic just yet! Here’s what you can do before contacting our Customer Service Ninjas:

• Did a friendly neighbour or family member accept the parcel on your behalf? Check if someone else signed for it.
• Is your delivery address accurate? Check that you’ve entered the correct address.
• If it's a work or condo address, check with security or reception. They might be holding on to your package.

Still can't locate your package? Contact our Customer Service Ninjas within 7 days to launch an investigation. Include the following information:

1. Tracking ID
2. Brand of the item(s)
3. Quantity
4. Colour of the item(s)

Note: Our Customer Service Ninjas will investigate and get back to you in 3 to 5 business days.