How Our Cross-Border Delivery Services Work
We make shipping from Singapore to overseas easy for your business. Whether you require end-to-end delivery services or just customs clearance, we got you covered.
1. Parcel Pickups
After scheduling a parcel pickup on your Ninja Dashboard, one of our Ninjas will collect your parcels from your facility in Singapore. Alternatively, you can choose to drop off your parcels at your nearest PUDO points nationwide.
2. Export Clearance
Once picked up, your parcels are transferred to our nearest sorting facility. They will be grouped based on destination countries. After sorting, parcels are prepared for export.
3. Freight Solution
Your parcels depart from Singapore for their destination countries by air or truck, depending on the solution that best matches your business needs.
4. Import Clearance
Upon reaching their destination countries, your parcels will go through local import clearance with the relevant documents and checks.
5. Last Mile Delivery
Once customs are cleared, parcels are loaded, transferred to our nearest local sorting facility and sorted to be delivered within the destination country.
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6. Warehouse/Store Delivery
Your parcels are delivered to your warehouse, store or any location within our coverage.
Freight Options
We offer multiple freight options adapting to your business needs. Looking for express deliveries or cost-efficient freight options? Look no further, we provide the best air freight and trucking options.
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Air Freight
Need your business shipment urgently? We recommend the air freight option as it has the shortest lead time. Leave your business shipment in our hands, we will get the most attractive air freight rates for you while ensuring that your shipment arrives on time.
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Trucking
Shipping bulky parcels to neighbouring countries? Looking to reduce your international shipping costs? Trucking will be the best freight option for you. Trucking also allows you to ship special commodities that are prohibited on planes.
All You Need To Know About Customs Clearance
There are two types of customs clearance, namely B2C and B2B customs clearance. Your bulk shipment meant for business purposes such as restocking will go through B2B customs clearance. As the De Minimis rule does not hold, you have to pay custom duties and taxes for your shipment. For transshipments, duties will only be incurred at the final destination.
You should also note the commodity type of your shipment as it will determine the list of documents you would need for customs clearance. Documents required also depend on the customs regulations of the origin and destination countries. Read on to find out more or speak to our friendly Ninjas to learn about the customs procedures for your international shipment.
What our shippers are saying
One of the best courier partners
"Undoubtedly, one of the best courier partners we have worked with. With prompt deliveries and advanced parcel tracking, our customer satisfaction has increased significantly. As a business user, we are reassured by the efficiency and reliability of their delivery couriers who ensure timely pickup and delivery.
Our onboarding process with them was seamless and quick, thanks to the help of our account manager. And, with a clean dashboard and easy navigation, it simplified the creation of pickup orders for us. Overall, our experience with Ninja Van has been unrivalled and we are truly satisfied with their service."
Tiong Hoe Specialty Coffee
Satisfied Customer
