Get all the information you need for a hassle-free shipping experience with us!

Find all the answers to your shipping enquiries, from our service types, list of prohibited items, packaging guidelines and packaging best practices, terms of service, standard rate card, Cash on Delivery, parcel liability and Ninja Dashboard guides. All of these, just a click away!

A Shipper Resource for all your shipping enquiries

Not sure how the Ninja Dashboard works? You can find our bite-sized Dashboard tutorial video guides here, which brings you through step by step on how to create orders, select your pickup type, manual and bulk uploading of your customer’s details onto the system, correct your orders, print airway bills, roll back and edit your orders, create return to sender orders, track your parcels, check your order history, manage your parcel pickups, download delivery reports, and manage your account settings.