About Ninja Van
Lai Chang Wen
Co-Founder + CEO
Co-Founder + CTO
Co-Founder + COO
Who would have known that the company, which was initially founded to support their fashion line, would soon expand across Southeast Asia to become one of the leading contenders in the logistics industry. Today, Ninja Van operates in six of the region’s key markets - Singapore, Malaysia, Indonesia, Vietnam, Philippines, and Thailand.
Ninja Van is committed to providing quality logistics solutions to e-commerce businesses across SEA.
We power deliveries across the region
Most people might think that the logistics industry isn’t the most exciting field, however at Ninja Van, we are constantly working with new technologies to improve our systems. As a tech-driven company, change is part and parcel of our daily life.
Our Core Values
ISO 9001:2015 Quality Management System
Ninja Van has been certified with ISO 9001:2015 Quality Management System for Last-Mile Delivery Services Operations since November 2019.
Good Distribution Practices For Medical Devices
The GDPMD system has ensured Ninja Van has best practices in handling the Medical Devices products, especially in Storage & Handling, Warehousing, Distribution (delivery services), and Documentation (including traceability) scope, by complying with the Medical Device Authority requirements.
ISO 45001:2018 Occupational Health & Safety Management System
Ninja Van has been certified with ISO 45001:2018 Occupational Health & Safety Management System for Warehouse Activities including receiving, sorting, shipment out, loading & recovery since Aug 2023. The OH&S system has ensured Ninja Van has best practices in terms of safety compliance.
CXP Best Customer Experience Awards
Ninja Van Malaysia was awarded the CXP Best Customer Experience Awards 2020, recognising a company’s unwavering commitment to adapt to the changing needs of customers in terms of effort, customer experience, engagement, and evangelism. In 2020, Ninja Van Malaysia’s customer satisfaction level saw a 30% raise when customer enquiries tripled. This further reiterates our commitment to delivering delight to customers at a time when experience could be the single most important differentiator for companies.
Best Courier Delivery of the Year
Ninja Van Malaysia was awarded the Best Courier Delivery of the Year Award in 2023 by PC.COM Awards - the biggest technology awards in the country - as a testament to its commitment in providing fast and hassle-free deliveries to both shippers and shoppers. With 100% coverage in the country, Ninja Van Malaysia dedicates itself to go the extra mile and bring businesses to greater heights. Today, we are one of the country's fastest-growing tech logistics companies, providing supply chain solutions for businesses of all sizes across the country.