Shipper Resources
Which Category of Shipper Are You?
Individual
Need to send occasional or low-volume parcels? Ninja Van makes it easy and affordable. Our reliable last-mile delivery ensures your items get there on time, every time. Our eco-friendly practices mean you can ship with confidence.
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Business
Looking for a logistics partner who goes the extra mile? Ninja Van understands your unique business needs, so we offer the most reliable large-volume last-mile delivery just for you. Leave the logistics headaches to experts of the field!
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Corporate
Scaling up your business? Ninja Van can help! We offer everything you need to take your small business to the next level. Warehousing, inventory management, getting your products across town or international shipping - we've got it all.
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Packing your parcel
Frequently Asked Questions (FAQs)
For other shipper enquiries, requests, or feedback, please visit the Contact Us page. Alternatively, you can reach us via email (shippercare_my@ninjavan.co) or call us at +60 111 722 5600.
Where are Ninja Van's delivery restricted zones?
Find out more at the Delivery Coverage page.
Why is my parcel delivery rejected?
According to our Packaging Guidelines, Ninja Van can reject a parcel delivery if the parcel is not packed or labelled properly. Please ensure that your parcel has been packed and labelled according to our requirements before handing over to our delivery team.
Why is my parcel repackaged/relabelled without my consent?
Your parcel may be subjected to relabelling and/or repackaging by Ninja Van at your cost if the parcel is not packed or labelled according to our Packaging Guidelines.
How do I track my parcel on ninjavan.co?
Visit the Tracking page for real-time updates on the status of your parcel delivery.
Chat with us
For more enquiries, you can chat with a live agent via NinjaChat!
