Shipper Resources

Our services

These comprehensive guides will help you navigate the Ninja Dashboard and tell you everything you need to know about order creation, our parcel delivery processes, and any other support requests you may have for your Ninja Dash account.

Ninja Lite

< 150 parcels per month
  • Shipper support
  • User-friendly dashboard
  • Real time parcel tracking
  • Doorstep pickups
  • Domestic deliveries only
  • Access delivery history for up to 30 days

Ninja Pro

> 150 parcels per month
  • Dedicated account manager
  • User-friendly dashboard
  • Real time parcel tracking
  • Customised pickup options
  • Domestic and international deliveries
  • Unlimited access to delivery history
  • Delivery reports
  • API and webhooks management

Packing your parcel

Good parcel packaging can ensure your items get delivered safely and smoothly. This is why we strongly recommend following our packaging guidelines so that your items avoid getting damaged or undelivered due to delivery restrictions.
Packaging Guidelines
  • Important packaging points
  • Protect your parcel from damage

Learn more

Prohibited Items
  • Prohibited delivery items
  • Parcel size and weight limitations

Learn more

Frequently Asked Questions (FAQs)

For other shipper enquiries, requests, or feedback, please visit the Contact Us page. Alternatively, you can reach us via email ( or call us at +60 111 722 5600.

Where are Ninja Van's delivery restricted zones?

Find out more at the Delivery Coverage page.

Why is my parcel delivery rejected?

According to our Packaging Guidelines, Ninja Van can reject a parcel delivery if the parcel is not packed or labelled properly. Please ensure that your parcel has been packed and labelled according to our requirements before handing over to our delivery team.

Why is my parcel repackaged/relabelled without my consent?

Your parcel may be subjected to relabelling and/or repackaging by Ninja Van at your cost if the parcel is not packed or labelled according to our Packaging Guidelines.

How do I track my parcel on

Visit the Tracking page for real-time updates on the status of your parcel delivery.

Chat with us

For more enquiries, you can chat with a live agent via NinjaChat!