Contact the sender and check if the tracking number you received is correct.

Your tracking ID can be found in many places, please check emails and notifications that were sent to you by the sender. 

Please contact support_my@ninjavan.co for further assistance. 

To track your parcel, visit the tracking page and key in your unique tracking ID.

Alternatively, subscribe to NinjaChat and get updates via your preferred communication channel.

We sincerely apologise for any inconvenience. At Ninja Van, we strive to deliver your orders as soon as we can.

We seek your kind understanding for any delays. The reasons for delay could include:

• Force majeure events like natural disasters and inclement weather conditions
• Customs clearance complications
• Peak periods with high sales volume

If your order is delayed for an extensive period of time, please reach out to our support at support_my@ninjavan.co or +60 111 722 5600 for further assistance.

We will try our best to follow up and prioritise delayed parcels.