Cold Chain Logistics

We have restrictions on certain items for safety and legal reasons. The following items are restricted or prohibited for shipping, and the sender agrees not to tender any of the following items for shipment, including but not limited to:

• Arms, weapons, ammunition, knives, and explosive articles, including inflammable articles and oxidising agents.
• Narcotic drugs, drugs taking tools, and psychoactive drugs, precursor chemicals, and toxic substances.
• Biochemical, epidemic, and infectious materials.
• Radioactive substances.
• Illegal counterfeit products, such as counterfeit or altered currency, marketable securities, certificates, and official seals.
• Currency and negotiable securities.
• Articles that infringe intellectual property rights and counterfeit and shoddy products.
• Animals and plants, especially endangered wildlife and their products.
• Drugs or other articles hazardous to human and animal health that may spread disease from infected areas.
• Cigarettes, tobacco, tobacco products, and liquor.
• Valuables, including artworks, antiques, gems, and precious metals, including gold.
• Non-halal products.

We offer convenient daily delivery coverage within Klang Valley (KV), Penang, Johor, Kedah, Negeri Sembilan, and Melaka. We also serve the East Coast cities of Kota Bharu, Kuala Terengganu, and Kuantan. Pickups can also be scheduled from all these areas. 

No, a sturdy cardboard box is fine if your items are already chilled/frozen at pick-up. For extra insulation, consider a styrofoam box. Refer to your product's packaging.

• Packaging must be sealed: Ensure your package is securely sealed to prevent leakage or contamination.
• Suitable box materials: We recommend using sturdy cardboard boxes, styrofoam boxes, or insulated foam packs for optimal temperature control.
• Max weight and dimensions: Packages cannot exceed 25kg in weight and 50cm x 63cm x 38cm in dimensions.
• Minimise empty space: Use void fill materials like packing peanuts, bubble wrap, or foam inserts to minimise empty space within the box. This helps maintain consistent temperatures and prevents items from shifting during transport.

Ninja Cold offers temperature-controlled logistics solutions for a variety of industries:

• Fresh & Frozen Segment: We cater to food suppliers, manufacturers, wholesalers, distributors, retailers, grocery chains, restaurants, and e-commerce businesses dealing with fresh and frozen food items.
• Temp Control Segment: Our services are also suitable for pharmaceutical suppliers, distributors, retailers, clinics, and hospitals that require precise temperature control for medication and other temperature-sensitive healthcare products. We also serve Food and Beverage businesses for temperature-sensitive items like chocolate and other products requiring a controlled environment.

Our services run throughout the week to ensure efficient delivery:

• Warehouses: Our warehouses operate 24/7 to handle and process shipments efficiently, ensuring minimal delays and faster deliveries.
• Stations and Route to Market Teams: Our stations and route to market teams are available Monday to Saturday, from 9:00 am to 6:00 pm, to answer your questions and assist with bookings.

We understand the importance of timely deliveries. Here's a breakdown of our typical delivery timeframes:

• KV to KV: You can expect your shipment to arrive the next day within Klang Valley, perfect for urgent deliveries.
• KV to Penang/JB and vice versa: Deliveries between Klang Valley and Penang or Johor Bahru usually take one business day, ensuring freshness for your temperature-sensitive goods.

For an accurate time frame for your specific shipment, let us know!

We prioritise successful deliveries and make reasonable attempts to get your package to the recipient. If the first delivery attempt is unsuccessful, we will make two more attempts over a four-day period. Our team will also contact you to discuss alternative arrangements if necessary.

Shipping costs are determined by the distance your package travels. Here are some starting prices to give you an idea:

• KV to KV: Prices start from RM17 for deliveries within Klang Valley.
• KV to Penang/JB and vice versa: Shipping between Klang Valley and Penang or Johor Bahru starts from RM22.

The specific payment methods will be available during the booking process. The cost of shipping will be clearly communicated at that time so you can factor it into your overall budget.

Absolutely! Our refrigerated vehicles can maintain a range of temperatures, from -20°C for frozen goods up to 25°C for moderate chilling. We'll work with you to ensure your specific temperature needs are met.

No, Ninja Cold uses refrigerated trucks and vans with controlled temperatures for all cold items, ensuring an unbroken cold chain for freshness.

We utilise a diverse fleet specifically designed for optimal cold chain logistics. This includes:

• 10 ft and 14 ft reefer vehicles: Ideal for smaller shipments requiring precise temperature control.
• Multi-temperature zone vehicles (coming soon): We're planning to introduce innovative vehicles that can handle multiple temperature zones within a single container, maximising efficiency for your cold chain needs.
• Temperature-controlled light goods vehicles (coming soon): Perfect for expedited deliveries of smaller temperature-sensitive items.

We have a network of strategically located temperature-controlled warehouses across Malaysia. Due to security reasons, we don't publicly list our facility addresses. However, when you inquire about storage solutions, we'll be happy to share the locations most convenient for your needs. Contact our team today!