NinjaChat

Get the latest updates on your parcel, real-time status notifications and speak to a live agent on your preferred messaging app–anytime, anywhere.

Benefits

Knowing exactly where your parcel is and at what stage of its journey it has progressed is important knowledge to any buyer. Even with our unique tracking ID, there are various circumstances when a recipient will require the assistance of a live agent to track their parcel’s progress or to arrange for a return. With NinjaChat, users will be able to get detailed updates from a member of our customer service team promptly and easily.

Get live updates

Know everything there is to know about your order! With NinjaChat, you’ll have full visibility from order creation to doorstep delivery. You’ll be up to speed from start to finish.

Track on the go

Track your parcel’s progress in real-time anytime, anywhere. Whether you’re at home or grabbing a cuppa outside, you’ll always know where your parcel is.

Chat with a live agent

Getting a hold of a live agent shouldn’t be a chore. To help you save time and effort, we created NinjaChat! Our agents are always happy to help whenever you need assistance.

Be a part of NinjaChat today

Manage your deliveries and get full visibility, all at your fingertips.


Frequently Asked Questions (FAQs)

Get the answers to the most popular questions about NinjaChat.

How do I subscribe / unsubscribe from NinjaChat?

Step 1: To subscribe to NinjaChat, select your preferred chat channel to communicate with us (Facebook Messenger, Telegram or Viber)

Step 2: Once you are redirected to your preferred chat app, click on 'Get Started' to begin verifying your phone number. Upon verification, you're officially subscribed and will be able to access the various self-help options.

Note: If your phone number has not been registered with us previously, you will be prompted to input your phone number in order to receive a OTP that is required to complete the registration process.

If you wish to unsubscribe, go to ‘Account Settings’, click on ‘Unsubscribe’, confirm that you wish to unsubscribe, and select the reason for unsubscribing.

Can I connect to a live agent through NinjaChat?

Yes, you can. Click on ‘Enquiries’ and select the option 'speak to live agent'. 

Our live chat operating hours are from 9am - 7pm, Mondays to Saturdays, and 9am - 6pm on Sundays, excluding public holidays.


Can I switch to calling an agent through NinjaChat?

You will not be able to switch to a call agent while interacting with the bot or live agent. Please call us at +60 111 722 5600, anytime from 8am to 8pm from Mondays to Saturdays (excluding public holidays), if you wish to speak to our Customer Service Representative.

I can't register in NinjaChat, what should I do?

Please call us at +60 111 722 5600, anytime from 8am to 10pm from Mondays to Saturdays (excluding public holidays) for assistance.

Testimonials

Let’s hear what our customers love about using NinjaChat.