Prohibited Items

Find out what items can be delivered through Ninja Van and what items fall under our prohibited items list. Find out about parcel size, weight limitations and more.

Prohibited items


  • Ninja Van’s liability for any loss of or damage to delivery items shall be limited to the value of the delivery item (as declared on Dashboard) or RM200 per parcel, whichever is lower. To increase coverage under our High Parcel Liability Cover, please contact us.
  • Unless a claim for loss or damage of parcel is made within 7 days from the completion of Delivery Services and according to Ninja's prevailing standard procedure, Shipper irrevocably and perpetually waives all claims for lost or damaged parcels. 

Shipper Resources for all your Enquiries

Need more information on how to send a parcel using Ninja Van's services or how to navigate your Ninja Dashboard account? Whether you are a prepaid or postpaid shipper, click on the links below to find comprehensive guides on shipping with Ninja Van.

For Prepaid Shippers

Using a Lite account
Ninja Van Lite Account

Tailored for shippers sending less than 150 parcels per month

  • Supports Ninja Packs and domestic delivery services
  • Self drop off and/or scheduled parcel pick up at your own convenience
  • Simple single and/or bulk order creation

For Postpaid Shippers

Using a Pro account
Ninja Van Pro Account

Tailored for shippers sending 150 parcels or more per month

  • Dedicated Account Manager
  • Scheduled doorstep pickups based on desired frequency
  • API & webhook management for efficient and scalable order creation