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Courier Service Malaysia & Parcel Delivery
Easy parcel delivery, transparent rates, and reliable nationwide coverage, as low as RM6.50.
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Why We Are The Best Courier Service in Malaysia?
Ninja Van Malaysia always looks for new ways to make shipping easier for you. From “Ship First, Pay Later” (postpaid) to Flat-rate options (prepaid), our parcel delivery options are designed to be easy to use, keep costs low, and make every delivery more reliable. The focus is simple: a courier service that fits the way you ship, not the other way around.
Cheap Delivery Service Rates
We believe that reliable logistics should not break the bank. While many couriers hide costs behind complex tiers, our pricing structure is built to support SMEs and individual sellers from day one.
- No Setup Fees: Create an account and start shipping immediately without paying a cent upfront.
- No Minimum Commitments: Unlike traditional logistics contracts, we do not penalize you for low volume. You ship when you need to.
- Flexible Pricing: Whether you send one parcel or one thousand, our rates adapt to your volume.
- Competitive Starting Rates: Postpaid; shipping rates start from as low as RM6.50, and Prepaid; flat-rate polymailers start from RM6.50.
What Sets Us Apart From Other Courier Companies?
We focus on differentiation by solving the actual friction points businesses face in Malaysia. Beyond the promises mentioned above, here is how we execute them operationally:
- Extensive Coverage Across Malaysia: We don’t just serve major cities. Our fleet reaches most Malaysian postcodes, including many rural and remote areas that other providers often classify as “out of service.”
- Real-Time Tech Integration: Manage your logistics through the Ninja Biz app or our web dashboard. We provide granular tracking updates so you and your customers always know where a parcel is.
- Human-First Support: We know that delivery issues require empathy, not scripts. Our NinjaChat support connects you to real assistance for fast issue resolution, bypassing standard automated bots.
Parcel Delivery Options
Postpaid Delivery
“Pay after delivery”
Ideal for high-volume businesses needing better cash flow management.
- Digital management to handle all orders via the Ninja Biz mobile app or Ninja Dashboard.
- Flexible packaging by using your own packaging and airway bill.
- Credit terms through "ship first and pay later" with consolidated weekly billing.
- Weight-based rates; transparent shipping rates based on weight (per kg), starting from as low as RM6.50.
- Collection options via Cash-on-Delivery (COD) and doorstep pickup available, even for a single parcel.
- Service availability; deliveries operate seven days a week.
- Delivery attempts up to 3 free delivery attempts per parcel.
- Claim resolution such as loss claims at the warehouse stage are resolved within 6 working days.
- Parcel limits that support items up to 30kg or a sum of dimensions (L+W+H) up to 200cm.
Prepaid Delivery
“Fixed price, no weight limit”
Buy prepaid polymailer bags and send parcels with fixed rates as long as they fit inside the bag. Perfect for sellers who want predictable costs and speed.
- Size variety available in multiple sizes (XS-L) to fit different item types.
- Flat-rate pricing; predictable costs as low as RM6.50 with no hidden surcharges.
- Easy processing by creating orders on the Ninja Dashboard and drop off at any Ninja Point.
- Paperless shipping, so no need to print your own airway bill.
- Standard speed with delivery completed within 1–3 working days.
- No weight limit, as long as the item fits inside the Ninja Pack, it ships at the fixed rate.
Postpaid Delivery Rates (per KG, Malaysia)
With postpaid delivery, you only pay for what you ship. Billed weekly based on usage.
West Malaysia Rate
*All prices listed are exclusive of taxes and COD fees.
**Max. weight of 30kg, or up to 200cm; sum of dimensions = (L + W + H), with each side not exceeding 100 cm
East Malaysia Rate
*All prices listed are exclusive of taxes and COD fees.
**Max. weight of 30kg, or up to 200cm; sum of dimensions = (L + W + H), with each side not exceeding 100 cm
Prepaid Delivery Rates
| Ninja Pack | |
| Type of product | Polymailer  |
| Delivery area | Flat rate to anywhere in Peninsular Malaysia only (not eligible for East Malaysia) |
| Delivery speed | Standard (1-3 days) |
| Size | XS (230mm x 170mm) S (350mm x 250mm) M Lite (420mm x 305mm) M (470mm x 330mm) |
| Weight limit | All-you-can-fit, no weight limit |
| Price per piece | From RM5.60 |
Parcel Liability Coverage
Three Delivery Attempts
Seamless Return Process
Clients That Trust Ninja Van
Trusted by businesses across Malaysia, Ninja Van courier service powers deliveries for leading e-commerce platforms, retailers, and enterprises.
Start Shipping Today
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Apply for Business Account
For shippers with >150 parcels per month, contact us for personalised pricing.
Contact Us Now
FAQs About Ninja Van's Courier Service in Malaysia
Visit the Ninja Helpdesk page an extensive list of FAQs on Ninja Van delivery. For other enquiries, requests or feedback, please visit the Contact Us page.
Terms and Conditions for Ninja Biz New User Promo
- This offer is open to new shippers only.
- This offer is valid for 7 days after signing up for an account.
- This offer is valid until 30 June 2026.
- You can enjoy an instant RM1.50 OFF on all parcels created within 7 days of signing up.
- The offer of RM1.50 OFF is applicable for delivery fees only, excluding COD fees and insurance fees.
- Ninja Van reserves the right to amend or withdraw the terms and conditions at any time without prior notice.
Additional note:
- Ninja Van’s billing cycle starts every Monday. Shippers will receive a payment link via WhatsApp containing an invoice report of completed orders from Monday to Sunday.
Should you have any questions, please reach out to us by submitting a ticket or speak to a live agent in-app under the helpdesk section or email us at shippercare_my@ninjavan.co.
How do I start shipping with Ninja Van?
Here's how you can start:
- Create an account on the Ninja Van Dashboard via the web or mobile app
- Create your first order
- Wait for your parcels to be picked up/drop off your parcels at one of our drop-off points!
The shipping fee for the delivery of the parcel will be via the postpaid payment method. A whatsapp with a payment link will be sent out every Monday between 11:00 AM to 8:00 PM. If you do not have a whatsapp, a SMS reminder will be sent.
How do I create an account?
To create your account,
- Create an account on the Ninja Van Dashboard via the web or download the mobile app (Ninja Biz) on Apple App Store/Google Playstore
- Enter your email/phone number and choose your country
- Verify your email/phone number by OTP
- Set your password
- Enter personal/business details
- Enter bank account details (COD only)
- Enter your ID number and front copy of your ID card
And you’re all set!
Why am I prompted to use another email address/phone number to create an account?
Your email address/phone number is already registered with an existing account.
Please use another email address/phone number for your Ninja Van account creation.
Who is the best courier service in Malaysia?
Ninja Van is a top choice for courier services in Malaysia with wide coverage. Unlike many competitors, Ninja Van reaches every postcode in West and East Malaysia without using third-party agents, ensuring consistent service quality.
How much is the postage rate for West and East Malaysia?
Rates depend on the parcel weight and destination. For both West Malaysia and East Malaysia, delivery pricing is calculated based on weight (per KG).
Detailed rates are available in the price table under “Postpaid Delivery Rates (per KG, Malaysia)”. For the most accurate pricing based on your shipment details, reach out to us.
What is the cheapest way to send a parcel in Malaysia?
Ninja Packs are the most cost-effective option for small-to-medium items. They follow an “all you can fit” flat-rate system, where you pay one fixed price based on the bag size, with no weight limit.
This makes them significantly more affordable than weight-based shipping, especially for heavy but compact items.
Does Ninja Van offer door-to-door pick up service?
Yes. Door-to-door pickup is available for all Ninja Van users. Pickup can be scheduled through your Ninja Van Dashboard, including Business Account holders.
Alternatively, users may also choose to drop off parcels at any of our 5,500+ Ninja Points.
How long does standard delivery take within Malaysia?
1 to 3 working days for West Malaysia. For deliveries to or from East Malaysia (Sabah & Sarawak), the standard transit time is 3 to 7 working days.
How do I track my Ninja Van parcel updates in real-time?
Enter your Tracking ID into the search bar on the Ninja Van website or the Ninja Biz app. The system provides real-time updates on the parcel's status (e.g., Picked Up, Sorting, Out for Delivery).
What items are prohibited from shipping?
Dangerous goods and illegal items are strictly prohibited. This includes explosives, flammable liquids/solids, narcotics, live animals, and perishable goods requiring refrigeration.
A full list of prohibited items can be found here.
How do I open a business account for bulk delivery?
You can apply online for a Business Account in the "Apply for a Business Account" section above. Business accounts are free to set up and offer monthly billing cycles, dedicated account management, and volume-based discounts.
What happens if my parcel is lost or damaged?
Ninja Van provides liability coverage for all shipments. If a parcel is confirmed lost or damaged during our custody, we will process a reimbursement claim based on the declared value of the goods.
Do you deliver on weekends and public holidays?
Yes, we deliver on Saturdays. Our operations run 7 days a week, except on gazetted public holidays.
