Ninja Pro

Fast and flexible postpaid shipping for e-commerce businesses

a banner of Ryo wearing a rocket backpack with KL in the background making delivery

Hassle-free delivery with Ninja Van

At Ninja Van, we are dedicated to delivering swift and top-quality services for businesses. Ninja Pro is our partner-managed account for businesses dispatching over 150 parcels daily. Join as a shipper today and unlock exclusive benefits like an upgraded dashboard for streamlined bulk order management and a dedicated account manager who will guide you through the onboarding process and address any delivery-related queries you may have.
01
Create a shipper account

Indicate your interest here and an account manager will be in contact with you.

02
an image of Ryo, as an account manager, sitting in front of a monitor greeting shippers
Get onboarded

Speak to your dedicated account manager about your business needs.

03
Create a delivery order

Confirm the details of your shipment to proceed with your delivery order.

04
Start shipping!

You can arrange for pickup or drop-off from a Ninja Point or any custom location.

E-commerce Integration Plugin

Shippers can now integrate their e-commerce stores directly with the Ninja Dashboard, allowing them to skip the manual parts of order creation, air waybill generation, event status updates, and many other processes. Ninja Van's e-commerce app seamlessly integrates customers' details as soon as an order is placed and confirmed in your store.
Real-time data sharing

Get real-time updates on your orders, event statuses and parcel tracking IDs on your e-commerce platform and Ninja Dash.

Automated order fulfilment

Automate order creation, air waybill generation and other tedious tasks with a single plugin. You’ll no longer fear typos or similar human errors!

Seamless marketplace integration

Connect your Ninja Dash account to almost any e-commerce marketplace platform and manage all your orders on the same dashboard easily.

Testimonials

Frequently Asked Questions (FAQs)

Want to know more about our Ninja Pro delivery service? Read on below! If you can’t find the answer to your question, you can check out our support page for more answers. Otherwise, please get in touch with our friendly shippercare staff via NinjaChat or speak directly to your dedicated account manager. If you are using the Ninja Biz app, you can also use the in-app chat function to speak to a live agent quickly.

Where’s my parcel?

To track your parcel, simply click on the tracking page and key in your order’s unique tracking ID. Our system will show you its latest status.

My parcel is late.

We apologise for the inconvenience caused. Please reach out to our shipper care staff or email us at shippercare_my@ninjavan.co.

If you are not a shipper but a recipient, please email support_my@ninjavan.co instead. 

Otherwise, you can also call us at +60 111 722 5600.

Does Ninja Van offer return deliveries?

Yes! Return deliveries will be charged based on parcel size. Kindly reach out to your account manager to arrange for a return delivery.

You can also get in touch with us via email at shippercare_my@ninjavan.co if you need further assistance.

Can I arrange deliveries on Public Holidays and Weekends (i.e. Saturday and Sunday)?

Yes you may! We deliver 365 days a year, from 10am to 10pm, except for gazetted holidays.

Can I make an international delivery?

Currently, we are able to support orders from Singapore directly. For delivery to other countries, please check out our international delivery service page instead.

What happens if no one is at the delivery location to receive the parcel and the delivery is unsuccessful?

We understand that there are times when your customer may not be able to receive the parcel. If the first delivery is "unsuccessful", our driver will do a delivery re-attempt on the next working day.

Please note that Ninja Van will make 3 delivery attempts in total (i.e. First attempt followed by 2 re-attempts). If all 3 attempts are unsuccessful, the parcel will be returned back to you with no extra charge.

If the delivery attempts are inaccurate, please contact shippercare_my@ninjavan.co or your account manager


Want something simpler?

Choose Ninja Lite! Try this simplified dashboard specially catered for growing businesses shipping a small volume of parcels each month.