Hassle-free delivery with Ninja Van
01
Create a shipper account
Indicate your interest here and an account manager will be in contact with you.
02
Get onboarded
Speak to your dedicated account manager about your business needs.
03
.webp)
Create a delivery order
Confirm the details of your shipment to proceed with your delivery order.
04
.webp)
Start shipping!
You can arrange for pickup or drop-off from a Ninja Point or any custom location.
E-commerce Integration Plugin
.webp)
Real-time data sharing
Get real-time updates on your orders, event statuses and parcel tracking IDs on your e-commerce platform and Ninja Dash.
.webp)
Automated order fulfilment
Automate order creation, air waybill generation and other tedious tasks with a single plugin. You’ll no longer fear typos or similar human errors!
.webp)
Seamless marketplace integration
Connect your Ninja Dash account to almost any e-commerce marketplace platform and manage all your orders on the same dashboard easily.
Testimonials
"I just received my parcel at this hour! (11:15 PM). Kudos to the driver that delivers my parcel at night!
I’m sending this message as encouragement to your team!
THANK YOU FOR TRYING YOUR BEST TO DELIVER OUR PARCEL!!
Stay safe guys! Terima kasih to the driver that send my parcel as well!"
Happy customer,
Yanaemran
Frequently Asked Questions (FAQs)
Want to know more about our Ninja Pro delivery service? Read on below! If you can’t find the answer to your question, you can check out our support page for more answers. Otherwise, please get in touch with our friendly shippercare staff via NinjaChat or speak directly to your dedicated account manager. If you are using the Ninja Biz app, you can also use the in-app chat function to speak to a live agent quickly.
Where’s my parcel?
To track your parcel, simply click on the tracking page and key in your order’s unique tracking ID. Our system will show you its latest status.
My parcel is late.
We apologise for the inconvenience caused. Please reach out to our shipper care staff or email us at shippercare_my@ninjavan.co.
If you are not a shipper but a recipient, please email support_my@ninjavan.co instead.
Otherwise, you can also call us at +60 111 722 5600.
Does Ninja Van offer return deliveries?
Yes! Return deliveries will be charged based on parcel size. Kindly reach out to your account manager to arrange for a return delivery.
You can also get in touch with us via email at shippercare_my@ninjavan.co if you need further assistance.
Can I arrange deliveries on Public Holidays and Weekends (i.e. Saturday and Sunday)?
Yes you may! We deliver 365 days a year, from 10am to 10pm, except for gazetted holidays.
Can I make an international delivery?
Currently, we are able to support orders from Singapore directly. For delivery to other countries, please check out our international delivery service page instead.
What happens if no one is at the delivery location to receive the parcel and the delivery is unsuccessful?
We understand that there are times when your customer may not be able to receive the parcel. If the first delivery is "unsuccessful", our driver will do a delivery re-attempt on the next working day.
Please note that Ninja Van will make 3 delivery attempts in total (i.e. First attempt followed by 2 re-attempts). If all 3 attempts are unsuccessful, the parcel will be returned back to you with no extra charge.
If the delivery attempts are inaccurate, please contact shippercare_my@ninjavan.co or your account manager
Other services
.webp)
Sourcing and procurement
Reduce lead time and boost profitability with streamlined sourcing from China & Southeast Asia. Our end-to-end services make global procurement effortless.
Learn more
.webp)
Fulfilment and warehousing
Leverage strategic locations, real-time inventory (WMS), and value-added services for efficient pay-as-you-use order processing.
Learn more
International deliveries
Conquer international logistics and unlock new markets through customs clearance, diverse shipping options, and real-time tracking.
Learn more
