Ninja Van Business Delivery Service
Grow your online business with affordable & reliable shipping solutions by Ninja Van.
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Speed & Efficiency
Easy Tracking
Flexible Options
Delivering Excellence, Recognized by Businesses
See how other successful businesses are winning with Ninja Van.
"I just received my parcel at this hour! (11:15 PM). Kudos to the driver that delivers my parcel at night!
I’m sending this message as encouragement to your team!
THANK YOU FOR TRYING YOUR BEST TO DELIVER OUR PARCEL!!
Stay safe guys! Terima kasih to the driver that send my parcel as well!"
Happy customer,
Yanaemran
Whitepapers
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E-commerce Beyond Borders in Southeast Asia
Jun 2022 - Get access to our survey findings on Southeast Asia’s latest e-commerce trends. Find out how much and how frequently people are spending online.
Get insights
Future of E-commerce in Southeast Asia?
Jun 2023 - Latest insights into e-shopaholics that make up nearly 50% of the e-commerce buyer market. Discover what attracts and engages these shoppers.
Get insights
Behind the Rizz of Southeast Asia's Social Commerce
Jan 2024 - The rise of social commerce has painted a rosy picture of entrepreneurs raking in profits. But what lies behind the perfectly lit live streams and curated feeds?
Get insights
Got Questions?
We've Got Answers!
Where’s my parcel?
To track your parcel, simply click on the tracking page and key in your order’s unique tracking ID. Our system will show you its latest status.
My parcel is late.
We apologise for the inconvenience caused. Please reach out to our shipper care staff or email us at shippercare_my@ninjavan.co.
If you are not a shipper but a recipient, please email support_my@ninjavan.co instead.
Otherwise, you can also call us at +60 111 722 5600.
Does Ninja Van offer return deliveries?
Yes! Return deliveries will be charged based on parcel size. Kindly reach out to your account manager to arrange for a return delivery.
You can also get in touch with us via email at shippercare_my@ninjavan.co if you need further assistance.
Can I arrange deliveries on Public Holidays and Weekends (i.e. Saturday and Sunday)?
Yes you may! We deliver 365 days a year, from 10am to 10pm, except for gazetted holidays.
Can I make an international delivery?
Currently, we are able to support orders from Singapore directly. For delivery to other countries, please check out our international delivery service page instead.
What happens if no one is at the delivery location to receive the parcel and the delivery is unsuccessful?
We understand that there are times when your customer may not be able to receive the parcel. If the first delivery is "unsuccessful", our driver will do a delivery re-attempt on the next working day.
Please note that Ninja Van will make 3 delivery attempts in total (i.e. First attempt followed by 2 re-attempts). If all 3 attempts are unsuccessful, the parcel will be returned back to you with no extra charge.
If the delivery attempts are inaccurate, please contact shippercare_my@ninjavan.co or your account manager
Integrate Your Business With Ninja Van’s Solutions
Cold Chain Logistics
Expand your offerings to include temperature-sensitive goods. Ninja Cold's advanced technology ensures fresh product delivery across Southeast Asia. Enjoy the same fast, reliable, and cost-effective service you've come to expect.
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Fulfilment and Warehousing
Leverage strategic locations, real-time inventory (WMS), and value-added services for efficient pay-as-you-use order processing.
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International Deliveries
Conquer international logistics and unlock new markets through customs clearance, diverse shipping options, and real-time tracking.
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