Shipper Resources
Our services
Packing your parcel
Frequently Asked Questions (FAQs)
For other shipper enquiries, requests, or feedback, please visit the Contact Us page. Alternatively, you can reach us via email (shippercare_my@ninjavan.co) or call us at +60 111 722 5600.
Where are Ninja Van's delivery restricted zones?
Find out more at the Delivery Coverage page.
Why is my parcel delivery rejected?
According to our Packaging Guidelines, Ninja Van can reject a parcel delivery if the parcel is not packed or labelled properly. Please ensure that your parcel has been packed and labelled according to our requirements before handing over to our delivery team.
Why is my parcel repackaged/relabelled without my consent?
Your parcel may be subjected to relabelling and/or repackaging by Ninja Van at your cost if the parcel is not packed or labelled according to our Packaging Guidelines.
How do I track my parcel on ninjavan.co?
Visit the Tracking page for real-time updates on the status of your parcel delivery.
Chat with us
For more enquiries, you can chat with a live agent via NinjaChat!