Are you a…
Need help on with order creation, parcel tracking, or packaging?
Looking for your parcel, have an enquiry, or need assistance?
Frequently Asked Questions (FAQs)
Visit the Ninja Helpdesk page for a full list of FAQs. For other enquiries, requests, or feedback, please visit the Contact Us page.
My tracking ID is invalid
Contact the sender and check if the tracking number you received is correct.
My tracking ID is missing, what do I do?
Your tracking ID can be found in many places, please check emails and notifications that were sent to you by the sender.
Please contact email@example.com for further assistance.
Where’s my parcel?
To track your parcel, visit the tracking page and key in your unique tracking ID.
Alternatively, subscribe to NinjaChat and get updates via your preferred communication channel.
My parcel was delayed
We sincerely apologise for any inconvenience. At Ninja Van, we strive to deliver your orders as soon as we can.
We seek your kind understanding for any delays. The reasons for delay could include:
- Force majeure events like natural disasters and inclement weather conditions
- Customs clearance complications
- Peak periods with high sales volume
If your order is delayed for an extensive period of time, please reach out to our support at firstname.lastname@example.org or +60 111 722 5600 for further assistance.
We will try our best to follow up and prioritise delayed parcels.
Got a question?
Our live agents are readily available on NinjaChat.