How Does Cross-Border COD Service Work
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Create Orders
When you create orders on your Ninja Dashboard, indicate the amount of cash to be collected from your customers outside of the Philippines.
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Collect Payment
Our delivery team collects the stated amount of cash from your customers outside of the Philippines during delivery.
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Remit Payment
We consolidate and transfer* the total COD payment to your chosen bank account in the Philippines, in PHP, at the beginning of the following month.
*Terms & Conditions Apply. Availability varies based on destination country.
How Does Cross-Border Returns Work
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Create Return Order
After customers raise a return request on your business site, you should create a return order on your Ninja Van Dashboard.
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Drop off/Pick Up Return Parcels
Customers can drop their return parcels off at any Ninja Van PUDO points as long as they are not bulky. Alternatively, we can pick up from their doorsteps in selected markets.
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Export Return Parcels
We will process and consolidate the returns before shipping them back to your specified warehouse/office in the Philippines.
