Simplified and cost-effective picking and packing
In-house Fulfillment
- Paying for warehouse and packers, regardless of sales for the month
- Spend 80% of your time manually processing orders
- Manually Downloading Orders from your Marketplaces
- Counting your inventory manually
- Wait for the courier pickup
How it works
Speedy, fuss-free and reliable fulfillment
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Optimized delivery routes
By servicing multiple clients, each delivery route enables our delivery riders to carry the optimized load per trip, reducing delivery time, manpower, and other costs.
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Centralized fulfillment network
A centralized fulfillment center dedicated to picking, packing, and shipping ensures consistent quality, time management, and cost-effectiveness.
Tech-enabled warehouse and fulfillment center in the Philippines
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Our state-of-the-art logistics and warehousing distribution centers will keep your products safe and secure until we ship them to your customers. Ninja Van invests in equipment such as the DWS (Dimension Weighing and Scanning), automated rollers, conveyors, and multipurpose mobile scanners for an accurate movement of your inventory.
Dependable Fulfillment Services
In addition to regular picking, packing, and sorting, we provide customized warehouse management solutions to meet your e-commerce business needs. Value-added services like unstuffing, kitting and bundling, custom packaging, and more are included in our fulfillment services.
Flexible and customized inventory management solutions
Real-time Inventory Management
- Record of inbound / outbound timing
- Inventory and stock levels
- Order Fulfillment status
Control over your Inventory
- Upload orders to be fulfilled
- Customize settings and instructions on inventory management and order fulfillment
Website and Marketplace Integration
- Marketplace accounts (Shopee, Lazada, Shopify)
- Ninjavan Dashboard
Marketplace Integrations
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What our shippers are saying
“Ninja Van allows us to easily manage our orders and track the delivery status of each package in real-time, giving us peace of mind.”
Michael Lucena, COO
Dermtropics
Frequently Asked Questions (FAQs)
How can I ensure that my entire shipment is received correctly?
We will request that you file an inbound request, If the received goods are different from the inbound request, the Fulfillment Team will reach out to you. At the same time, we have a Quality Assurance Team that check each SKU/Product that arrives into the Ninja Fulfillment Warehouse. Any damages will be reported to you for disposition. At the same time, you also have live view of inventory through the WMS.
How long does it take to process my shipment?
It will take 1-2 days for us to process your shipment for inbound before it is ready for orders.
What must I do before sending my products for storage?
For stocks to be accepted into the warehouse, it must first be a registered SKU in our system. If not, you may request to create SKUs to our fulfillment team.
Secondly, an inbound request must be made. This may be done through the WMS.
What are the needed things for WMS Set-up?
For WMS Set-up, We need from you is a single E-mail address to grant you access to our WMS. Mutiple user can login with the single E-mail (with a Maximum or 4 users at a time).
What are the billing terms?
If you have a signed fulfillment onboarding contract, kindly check your onboarding contract on agreed billing terms. However, we have monthly and weekly billing.
Do you have a set-up fee for WMS?
No there is no additional fee for the use of the WMS.
What are the fulfillment fee and the services included?
The all in Fulfillment Fees are inclusive of storage, fulfillment, packaging, and handover to courier.
Is there a kitting and bundling fee?
Yes, please contact ph-niu-fulfillment@ninjavan.co for additional VAS.
Are my products required to have a barcode/QR code?
Yes, a barcode is required for all products stored in our warehouse. However, if there is no existing barcode, we can do this for you.
How do I know if my order has been dispatched or delivered?
You may see status of your orders on the Warehouse Management System (WMS), under the orders tab.
How long does it take to for my order to be dispatch once created?
We dispatch all orders received by 5pm same day. Can extend cut off time during double digits, payday sale.. After which, standard courier lead times apply.
What if my order was lost/damaged?
We will launch an investigation. Please contact ph-niu-fulfillment@ninjavan.co for concerns.
How long shall it take to create a tracking number?
Once you create an order, please allow us one (1) business day to prepare your order. Once we have done so, we will also assign a Ninja Van tracking number for the order.
Are you limited to using Ninja Van courier only?
No, we can accommodate pickups by your preferred couriers. However, with Ninja Van as courier, everything is already integrated and less hassle for you!
How can I ensure that my orders are prepared accordingly?
All items are barcoded once it is inbounded, and scanning the barcode is required for every step of the packing process. At the same time, all items have a unique storage location, so items will not be mixed up while in storage.
How will returns be handled?
Fulfillment Warehouse offers free returns. However, RTS fees of couriers may still be in effect.
Are COD parcels allowed?
Yes. We can accommodate COD Parcels. However, COD fees of couriers will apply.
Are prices Vat ex?
Prices are Vat- Ex
All in Prices are Vat-Inc
What happens when the orders are ODZ (out of delivery zone)?
When orders are ODZ for the courier selected, the order will get triggered for Return to Warehouse. Shipper is responsible in knowing what are the ODZ areas for their carriers. We will then ask you for your disposition on how to handle the order. We will be billing fulfillment fees for ODZ parcels.
Other Services
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