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Why Outsource to Ninja Fulfillment?
In-house Fulfillment
- Expensive fixed costs, rental fees and manpower, regardless of monthly sales volume
- Spend 80% of your time manually processing orders
- Manually Downloading Orders from your Marketplaces
- Counting your inventory manually
- Long wait times for courier pickups
Ninja Fulfillment
- Pay only for what you use and scale operations at your pace
- 100% focus on sales & growth
- Quick automated order processing for immediate distribution
- Simple marketplace/API integration
- Expert picking accuracy with real-time inventory tracking and OMS/WMS updates
- Same-day handover to couriers for a faster turnover
- Work with your preferred 3PL of choice
- Access to ambient and/or cold storage for temperature sensitive goods
End-To-End Solutions For All Needs
From the second your goods arrive at our fulfillment center to the moment they’re delivered, we manage every step with accuracy and speed. From inventory control and customized packaging to precise pick-packing and distribution, work with a partner that has your growth in mind.
Benefit from our fully integrated Warehouse Management System (WMS) and Order Management System (OMS), seamlessly connected with all scanners, systems and marketplaces. From inbound receiving to outbound dispatch, every step is synced in real time — giving you full visibility, instant updates, and total control over your inventory and distribution chain.
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Fast, Reliable and Hassle-Free Fulfillment
Centralized Fulfillment Network
A centralized fulfillment center dedicated to picking, packing, and shipping ensures consistent quality, time management, and cost-effectiveness.
Optimized Delivery Routes
By servicing multiple clients, each delivery route enables our delivery riders to carry the optimized load per trip, reducing delivery time, manpower, and other costs.
Work With Your Preferred 3PL
Choose the last-mile partner that best fits your business. With flexibility at the core of our solutions, Ninja Fulfillment easily works with your provider of choice to keep your operations running smoothly.
State-Of-The-Art Technology and Logistics Innovation
Our state-of-the-art logistics and warehousing distribution centers will keep your products safe and secure until we ship them to your customers. Ninja Van invests in equipment such as the DWS (Dimension Weighing and Scanning), automated rollers, conveyors, and multipurpose mobile scanners for an accurate movement of your inventory. Track your inventory from manufacturers/suppliers to our warehouses, and all the way to the point of sale and delivery.
What can Ninja Fulfillment do?
Work with a logistics partner that does more than just deliver. We can manage every step, from secure warehousing and precise pick-packing for prompt delivery, offering you peace of mind and keeping your customers happy.
Our customized solutions go even further with: bundle packing, barcode tagging, custom packaging & labelling, quality control based on your guidelines and more; all designed to match your unique business needs.
Marketplace Integrations
What our shippers are saying
“Ninja Van allows us to easily manage our orders and track the delivery status of each package in real-time, giving us peace of mind.”
Michael Lucena, COO
Dermtropics
Our Partners
Real-World Solutions for Your B2B Logistics Challenges
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The Business Case for Outsourcing Logistics
Cut logistics costs, boost efficiency, and streamline your operations. Discover how Ninja Van's solutions help your business thrive.
Read more
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Frequently Asked Questions (FAQs)
How can I ensure that my entire shipment is received correctly?
The Shipper is required to submit an ASN (Advance Shipping Notice) through the Warehouse Management System (WMS) at least one (1) day prior to inbound. This will serve as the reference to ensure that the declared SKUs and quantities match the actual receipt.
In case of discrepancies, an inbound report will be sent to the Shipper’s registered email address. The Shipper will then have seven (7) working days to provide the necessary dispositions.
How long does it take to process my shipment?
Order fulfillment cut-off is at 4:00 PM everyday.
Orders received on or before the cut-off will be fulfilled and handed over to the courier on the same day.
What must I do before sending my products for storage?
The Shipper must complete the Product Master and declare all SKUs expected during onboarding. After go-live, the Shipper is also required to declare any new or bundled SKUs using the same file. Ninja Fulfillment will then enroll the SKUs into the WMS.
For every inbound request, the creation of an ASN (Advance Shipping Notice) must be observed.
What are the needed things for WMS Set-up?
For new shippers, the Key Account team will send an email containing all the requirements needed for a successful WMS and marketplace integration. These include:
-NV Fulfillment Customer General Details Form
-Product Master Template
-ASN Template
-Packaging Requirements
-Marketplace login credentials
-Email credentials (maximum of 5 per account)
What online platforms can your WMS integrate with?
Currently, we support integrations with Shopee, Shopify, Lazada, WooCommerce, eBay, Zilingo, and Zalora.
For integration with other platforms, including your own website, a request must be raised to our Tech Team for assessment and implementation.
What are the billing terms?
All fulfillment accounts are billed on a monthly basis.
Do you have a set-up fee for WMS?
There is no additional fee for the use of the WMS.
What are the fulfillment fee and the services included?
Shippers are billed based on the following:
Outbound Service – either All-in or Per Service.
-All-in Rate: fixed base rate regardless of basket size
-Per Service: charges based on basket size
Usage of Packaging
Monthly Storage Usage
Other Value-Added Services requested by the account
Is there a kitting and bundling fee?
Yes, please contact ph-niu-fulfillment@ninjavan.co for additional VAS.
Can I insert leaflets/ flyers?
Yes, please contact ph-niu-fulfillment@ninjavan.co for additional VAS.
Are my products required to have a barcode/QR code?
Yes, a barcode is required for all products stored in our warehouse. If a product does not have an existing barcode, we can generate and apply one on your behalf.
How do I know if my order has been dispatched or delivered?
You can track the status of your orders in the Warehouse Management System (WMS) under the Orders tab.
How can I see my Current Inventory on-hand?
You may see it on the Warehouse Management System (WMS), under the inventory tab.
How long does it take to for my order to be dispatch once created?
All orders received before 4:00 PM are dispatched on the same day. During peak periods (e.g., double-digit campaigns or payday sales), the cut-off time may be extended, with dispatch to follow accordingly.
What if my order was lost/damaged?
All SKUs in our pick face/pallet face undergo a quality check prior to system putaway, following the Shipper’s/account’s QC preferences.
All orders packed are monitored via CCTVs at the packing stations. In the event of a dispute, footage will be reviewed as part of the investigation. If lapses are confirmed on Fulfillment’s end, the necessary claims process will apply.
How can I track my shipment once it was dispatch from the Warehouse
At a granular level, you may track your shipments using the Tracking ID declared in the WMS, either through the Ninja Van website or your Ninja Van Dashboard account. For other couriers, tracking can be done directly via their respective websites.
How long shall it take to create a tracking number?
For all integrated accounts, tracking numbers are generated simultaneously with order fulfillment. There is no waiting period required for tracking number creation.
Are you limited to using Ninja Van courier only?
No, we can accommodate pickups by your preferred couriers. However, with Ninja Van as courier, everything is already integrated and less hassle for you!
How can I ensure that my orders are prepared accordingly?
With the system used by Ninja Fulfillment, all SKUs are barcoded upon inbounding. Barcode scanning is required at every step of the packing process. Orders are picked using unique picking bins, then endorsed to packing until dispatch. Additionally, each item is assigned a unique storage location to ensure products are not mixed while in storage.
How will returns be handled?
Ninja Fulfillment handles returns by opening each parcel and conducting a Quality Check (QC) to verify that the correct order number was packed by us, and that the items are complete and undamaged. Once QC is completed, the items are put away into storage accordingly.
All Return-to-Sender (RTS) parcels can be monitored through the WMS, where accounts also have the ability to generate their own reports.
Are COD parcels allowed?
Yes. We can accommodate COD Parcels. However, COD fees of couriers will apply.
Are prices Vat ex?
Prices are Vat- Ex
All in Prices are Vat-Inc
What happens when the orders are ODZ (out of delivery zone)?
When orders are tagged as ODZ (Out-of-Delivery Zone) by the selected courier, they will automatically be marked as RTS/Return to Warehouse. It is the Shipper’s responsibility to be aware of ODZ areas as defined by the courier’s delivery coverage. We will then request the Shipper’s disposition on how the order should be handled. Fulfillment fees will still apply for ODZ parcels.
