Get the latest updates on your parcel, real-time status notifications and speak to a live agent on your preferred messaging app–anytime, anywhere.
Talk to us through NinjaChat today!
Get full visibility of your deliveries and submit your inquiries through our online chat support.
Frequently Asked Questions (FAQs)
Get the answers to the most popular questions about NinjaChat.
How do I subscribe / unsubscribe from NinjaChat?
Step 1: To subscribe to NinjaChat, select your preferred chat channel to communicate with us (Facebook Messenger, Telegram or Viber)
Step 2: Once you are redirected to your preferred chat app, click on 'Get Started' to begin verifying your phone number. Upon verification, you're officially subscribed and will be able to access the various self-help options.
Note: If your phone number has not been registered with us previously, you will be prompted to input your phone number in order to receive a OTP that is required to complete the registration process.
If you wish to unsubscribe, go to ‘Account Settings’, click on ‘Unsubscribe’, confirm that you wish to unsubscribe, and select the reason for unsubscribing.
Can I connect to a live agent through NinjaChat and what are your operating hours?
Yes, you can. Click on ‘Inquiries’ and select the option 'speak to live agent'.
Our live chat operating hours are from 10am - 8pm, Mondays to Saturdays, and 9am - 6pm on Sundays, excluding public holidays.
Can I switch to call an agent through NinjaChat?
You will not be able to switch to a call agent while interacting with the bot or live agent. Please call us at (02) 82711501, anytime from 9am - 10pm from Mondays to Saturdays (excluding public holidays), if you wish to speak to our Customer Service Representative.
I can’t register to NinjaChat, what should I do?
Please call us at (02) 82711501, anytime from 9am - 10pm from Mondays to Saturdays (excluding public holidays) for assistance.
People are talking
Let’s hear what our customers love about using NinjaChat.
I have been ordering parcels for years and have tried various shippers but I've had the best experience with Ninja Van. It is cost-effective and provides good customer service. When I have any issues or concerns, the live chat agent would help me the best they can. Kudos to Ninja Van Philippines NinjaChat.