Ninja Van Logistics Customer Support

Get the assistance you need from our customer support and help center

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Shipper Support

Need help with order creation, parcel tracking, or packaging?

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Customer support

Looking for your parcel, have an inquiry, or need assistance?

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We’ll take care of your parcels

Our real-time parcel tracking system provides status updates and you can easily report damage or arrange for returns. All your parcels are accounted for every step of the way.

Frequently Asked Questions (FAQs)

Visit the Ninja Helpdesk page for a full list of FAQs on our shipper and delivery services. For other inquiries, requests, or feedback, please visit the Contact Us page.

Tracking ID

My tracking ID is invalid

Contact the sender and check if the tracking number you received is correct.

My tracking ID is missing, what do I do?

Your tracking ID can be found in many places. Check emails and notifications that were sent to you by the sender. 

Please contact for further assistance. 

Order Status

Where’s my parcel?

To track your parcel, visit the tracking page and key in your unique tracking ID.

Alternatively, subscribe to NinjaChat and get updates via your preferred communication channel.

My parcel was delayed

We sincerely apologize for any inconvenience. At Ninja Van, we strive to deliver your orders as soon as we can.

We seek your kind understanding for any delays. The reasons for delay may include:

  • Force majeure events like natural disasters and inclement weather conditions
  • Customs clearance complications
  • Peak periods with high sales volume

If your order is delayed for an extensive period of time, please reach out to our support at for further assistance.

We will try our best to follow up and prioritize delayed parcels. 

Got a question?

Talk to a live agent via NinjaChat for your inquiries!