Ninja Van Logistics Customer Support
Get the assistance you need from our customer support and help center
My tracking ID is invalid
Contact the sender and check if the tracking number you received is correct.
My tracking ID is missing, what do I do?
Your tracking ID can be found in many places. Check emails and notifications that were sent to you by the sender.
Please contact firstname.lastname@example.org for further assistance.
Where’s my parcel?
My parcel was delayed
We sincerely apologize for any inconvenience. At Ninja Van, we strive to deliver your orders as soon as we can.
We seek your kind understanding for any delays. The reasons for delay may include:
- Force majeure events like natural disasters and inclement weather conditions
- Customs clearance complications
- Peak periods with high sales volume
If your order is delayed for an extensive period of time, please reach out to our support at email@example.com for further assistance.
We will try our best to follow up and prioritize delayed parcels.
Got a question?
Talk to a live agent via NinjaChat for your inquiries!